Converged Conferencing

ShoreTel's Converged Conferencing delivers a next-generation collaboration solution with an intuitive, easy-to-use interface that brings audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording together in one solution.

With all of these vital collaboration tools available at the click of the mouse, communications - both internal and external - improve to provide faster responses to your customers and more informed decisions for your business.

Converged Conferencing provides an in-house collaboration solution that combines rock-solid reliability with extreme management ease. ShoreTel Converged Conferencing is built on an embedded, Linux-based appliance with redundant disk-drives to provide enterprise-class reliability. The system's web-based management and report interface make it simple and easy to administer.

ShoreTel Converged Conferencing is an internal solution that pays for itself through the elimination of expensive audio and web conferencing services. What's more, with the ability to share your documents and applications - and even take control of a remote PC - you can reduce travel costs across the enterprise by eliminating the need for so many face-to-face visits.

Key Features:

• In-House Conferencing Appliance
  As an internal system inside your network, you don't have to worry about external services bills or risk having your confidential information sitting in some service provider's network.
• Integrated Web Collaboration
  By combining audio conferencing, document sharing, and application/desktop sharing into a single platform, Converged Conferencing delivers a complete collaboration solution.
• Dial-Out Capability
  Eliminate the dead time associated with waiting for parties to join a conference on time by simply dialing out and proactively bringing them into the meeting. In addition, the web-based interface lets customers and foreign employees request a call-back.
• Secure Audio and Web Conferencing
  Passwords and SSL streaming keep documents secure while secure pass codes, locked conferencing, and a visual display of who's on the call keep the audio calls safe from eavesdroppers as well.
• Side Bars
  Create separate Instant Messaging ("IM") conversations with one or multiple parties on the call to confer off-line before voicing an answer to the entire group
• IM Integration
  A single solution that combines audio and web collaboration with safe, enterprise instant messaging to give organizations the benefits of instant communications and presence, without having to trust public IM systems or invest in a separate system.
• Conference Recording
  Multimedia recordings store the audio from the call, along with the documents presented to keep an archive of the event or to enable the distribution of the information to a broad audience without having to repeat the session over and over again.
• File Cabinet
  Standing meetings can store uploaded documents providing the participants with easy access to the latest information during each and every meeting.
• Outlook Integration
  Schedule your audio and web conference right inside your Outlook appointment by simply responding "Yes" to a conference and having the software automatically assign your access codes and paste them into your meeting invitation.
• Application, Web Based Solution
  A reliable, Linux-based appliance that is fully web-based to eliminate the need for employees or remote meeting participants to install software on their desk to collaborate

Key Benefits:

• Improve Communications
  With an easy-to-use, integrated suite of collaboration tools that includes instant messages, document viewing, and application sharing, employees make faster, more informed decisions.
• Eliminate Costs for Collaboration Services
  The migration of voice and web conferencing to an in-house solution eliminates the monthly costs of external services and reduces the cost of doing business.
• Improve Customer Satisfaction
  Customers don't like to wait for information or assistance. With remote collaboration tools, information, demonstrations, and assistance can be provided on-line whenever and wherever the customer wants.
• Reduce Management Time and Costs
  With the consolidation of multiple collaboration tools into a single, integrated solution, enterprises can save money on management costs by eliminating all the extra items to maintain.
• Stop Worrying About Information Security
  Internal collaboration solutions put the enterprise in charge of their information security instead of leaving it up to a third party. And built-in security features of SSL communications, passwords, locked calls, and one-time access codes provide additional security.
• Improve Employee Productivity
  Without the lost time of managing multiple communications tools or the need to go to the customer's site to for routine interactions, employees suddenly find they have more time to spend on their actual work
• Reduce On-Going Travel Costs
  Remote collaboration can often be better than being there for both employees and customers. For employees, meetings can be conducted remotely with customers, prospects, and partners, eliminating the time, hassle and costs associated with travelling. For customers, training and information can be accessed right from the comfort of their desk.
• Quickly Communicate to Broad Audiences
  There is nothing worse than constantly repeating the same presentation over and over again as you try to reach a broad audience. By recording the first one and distributing it to your audience, you no longer have to repeat the same meeting. Your audience can access the information when they want - instead of having to fit the time into your schedule.