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Workgroups

ShoreTel Workgroup's is an attractive entry level contact center that is designed for informal groups looking to become more efficient in their operations. Tightly integrated with the ShoreTel phone system, workgroups provide a simple contact center to customers at an extremely low total cost of ownership.

• Voice call routing
  Allows the routing of incoming voice calls to agents.
• Simple management
  Provides desktop real-time tools, as well as historical views for better contact center operation.
• Longest wait routing
  Callers are automatically delivered based on how long they have been waiting.
• Basic Annoucements
  Each caller can be queued and presented with multiple levels of menus, with options to continue holding or to exit to another destination.
• Scheduling
  Ability to schedule the direction of calls to one group during working hours and to a different destination during non-working hours.
• Basic integrated reports
  Provides a basic view of contact center performance.