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Computer Telephony Integration (CTI)

Communication Control Toolkit 6.0 is an application development solution that facilitates the integration of contact center solutions with other business and communication applications such as customer relationship management (CRM) systems, intelligent call management (ICM) applications, Nortel self-service solutions (IVR and Speech), corporate IS systems, and custom or third-party computer telephony integration (CTI) solutions.

Key Features:

• CCT includes next generation CTI middleware
• CCT includes a Software Development Kit (SDK)
• Facilitates the development of desktop and server applications, screen pops, IVR integration
• Provides optional CRM connectors for Siebel 7, Microsoft CRM, and Oracle / PeopleSoft
• Supports legacy TAPI and IVR CTI/IPML applications