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Contact Center Multimedia Brochure (pdf)

Contact Center MultiMedia (CCMM)

Contact Center - Multimedia is a Microsoft Windows 2000 client/server multimedia contact center application blending e-mail, web and telephony communications using Contact Center Manager Server or Contact Center - Express applications. Contact Center - Multimedia is a modular, software-only solution that can be implemented in stages. The modules are E-mail Manager with Click-to-Call, Multimedia Manager and Web Communication Manager.

Key Features:

• Modular portfolio design offers ease of migration and operational flexibility.
• Comprehensive and feature-rich solutions that can be easily implemented.
• Investment protection, enabling Nortel's contact center customers to migrate without investing in completely new infrastructures.
• Seamless integration with Symposium contact center applications.
• Unprecedented skills-based routing of voice and Web requests.