Consulting & Implementation

Packet Fusion specializes in Voice over IP enterprise communication networks. Whether your company needs a voice system, data system, or contact center, Packet Fusion offers consulting and implementation services backed by hundreds of years of combined, senior-level expertise in all areas of advanced communication technologies. From a 20-person single site to a 3,000-line worldwide enterprise, Packet Fusion guarantees a successful project completed on time and on budget.

Our team of experienced engineers works closely with customers to assess, design, deliver and maintain IT solutions that satisfy critical needs and achieve strategic goals. We build strong, long-lasting relationships based on consistent quality and responsiveness.

VoIP - LAN/WAN Assessment

Voice-over-IP (VoIP) enables organizations to integrate voice and data into a single network and realize a wide range of benefits, including significant cost savings and reduced headaches associated with managing multiple networks.

But combining voice and data (and sometimes video) on the same corporate network is risky. You need sufficient bandwidth to support multiple services running concurrently, and you need to ensure acceptable quality and non-stop availability, even if new applications are added, traffic increases or the network itself changes.

If you're thinking about implementing a VoIP network, Packet Fusion can assess your situation and recommend and implement a configuration that meets your company's needs for the short and long term.

If you already have a VoIP network, or are thinking about adding voice on top of your existing data network, Packet Fusion can stress test any combination of network conditions, such as latency, packet loss, bandwidth congestion, BER, link disconnects, or traffic conditions, and make recommendations to improve performance and reliability.

For companies experiencing voice quality issues on their network, Packet Fusion can provide diagnostic tests to determine how to remedy the situation and side step issues that may occur when you make changes to your enterprise environment in the future.

Contact Center Design & Integration

Connecting with customers is a critical business requirement for all companies. Today, those connections can occur in a variety of forms including email, web chat, telephone or some combination of the three. A properly designed and configured contact center utilizing skills based routing, email and web chat integration, and reporting, ensures your customers will get the service and support they demand in today's competitive market.

Whether your contact center is centralized in a single location or spread across multiple cities around the world, Packet Fusion has the skills and expertise to design and implement a configuration that meets your company's unique needs.

Disaster Recovery/Business Continuity Planning

Running a successful business under the best of conditions is a challenge. Introduce unforeseen and uncontrollable circumstances like natural disasters and suddenly the risk is increased ten-fold. Having a disaster recovery / business continuity plan in place for your organization can alleviate much of that risk and provide a security net around crucial functions of your business like communications, networking, data storage, security, etc.

Packet Fusion designs and implements VoIP systems that are completely resilient with seamless failover redundancies and backup methods. In addition, we can also immediately deploy backup equipment should a disaster require hardware replacement.