Customer Service You Can Bank On

Banking customers have strong opinions about telephone systems. In a survey sent to customers of Union Bank in Kansas City, Missouri, respondents overwhelmingly wanted more of their calls answered by a person, rather than voicemail. They complained about being bounced from one person to the next, and they really disliked auto attendants. “We looked very [...]

By | 2017-03-08T09:22:45+00:00 May 13th, 2014|News, ShoreTel|Comments Off on Customer Service You Can Bank On

Bring Your Customer Service into the 21st Century

Just a few decades ago, good customer service consisted of a handshake and a smile. But that’s not enough for customers today who have many options on how, when, and where to shop and can make those decisions on the fly. As customers become savvier and more connected, they are relying less on in-store sales [...]

By | 2017-03-08T09:22:52+00:00 May 13th, 2014|News, ShoreTel|Comments Off on Bring Your Customer Service into the 21st Century