Streamline and Save with SIP

Organizations of all sizes are looking for ways to streamline their communications services and save money at the same time. Many of them have already turned to IP telephony to help reach this goal, but they’ll need to go further to enable the full unified communications and collaboration experience.

Pack Your Trunk with SIP

Session Initiation Protocol (SIP) trunking is a popular option for businesses that want to extend communications capabilities beyond their own networks. As these organizations look to extend features such as presence, instant messaging, desktop video and application sharing in addition to voice and data, they find even more ways SIP trunking benefits their business.

Here are four key reasons why organizations should consider SIP trunking for their UC needs.

  1. Scalability. SIP trunking allows businesses to start out with the infrastructure they need immediately and then easily expand on-the-fly. A benefit of SIP is you only pay for what you use. This will help companies that want to roll out UC features gradually across departments or locations.
  2. Reliability and efficiency. With SIP trunking, organizations can set up their communications systems to automatically route calls to mobile devices or other lines. This is very handy when an office is closed, an employee is working remotely or on the road, or in the event of a power failure.
  3. Productivity. With its ability to seamlessly connect workers across different locations, SIP trunking brings unified communications tools to all users, helping them work more closely with colleagues and partners in a more efficient and productive environment—no matter where they’re physically present.
  4. Cost savings. Significantly lower call costs with SIP trunking leads to rapid ROI. With SIP, you only buy the capacity that you need and you have the flexibility to add more call instances on the fly when needed. SIP trunking can also reduce intra-company long distance fees because voice calls ride on your corporate network.

Going Mobile for UC

The mobility requirement is driving a lot of businesses to move to SIP trunking. Enterprises of all sizes are seeing a huge influx of personal mobile devices coming onto the corporate network, and between implementing a bring-your-own-device (BYOD) policy to handle those devices and purchasing and distributing a variety of smartphones and tablets themselves to employees, they are facing challenges on how to deliver all services to all users all the time.

SIP trunking answers this question by extending UC services while allowing enterprises to still benefit from their traditional TDM PBX even as they phase out that technology. For those that have fully switched over to IP, SIP trunking provides a seamless solution that gives employees and partners complete access to all communications options.

SIP Trunking on the Rise

As more large service providers offer SIP trunking and more options become available, expect prices to come down, allowing more organizations to take advantage of the service and reap numerous additional benefits including rapid ROI, the ability to quickly expand over geographic areas, and lower call costs, just to name a few.

And with UC in the workplace (and anywhere else workers are) SIP trunking makes the most sense to centralize all communications and collaboration across the enterprise.

ShoreTel has supported SIP since 2006 and has an established program for SIP certification, with more than 30 partners jointly participating, including large and small ITSPs, including AT&T, CenturyLink, TelePacific, Time Warner Telecom, Verizon, Windstream and XO Communications.

Going on a Work-ation?

Swim. Email. Lunch with kids. Telecon. Mini golf. Return calls. Nap. Dinner and dancing. Rinse. Repeat.

Do you have a summer vacation on your calendar? Let’s hope so! June, July, and August are prime times for a holiday and getting away from the workday routine. More and more, though, Americans aren’t putting work in their rearview window as they head out on vacation.

Three out of five of us (61 percent) work at least some of the time while on vacation. Almost a quarter of us (24 percent) interact with a colleague about something at work, and 20 percent hear from our boss while we are on vacation. These numbers come from a 2014 Harris Interactive Surveysponsored by Glassdoor, and they make a strong argument for the United States being the no-vacation nation.

Unplugging from work is getting harder—and many don’t want to. We don’t want to miss the important meeting, return to a mountain of work, or lose a possible promotion. In today’s constantly connected world, unified communication technology feeds your need-to-work habits. You can be on the beach and still check in on projects, call customers, and email between waves by using these stealthy work tips.

Take your office with you.

In the office, you have a tried-and-true set of timesaving habits. You can follow that same personal routine while on vacation by puttingShoreTel Mobility Client on your smartphone or tablet. You can combine a ShoreTel Dock with your iPad® or iPhone® and set up your own vacation office with a view, and your mobile will easily handle voice calls, plus provide location-aware presence and instant messaging.

Don’t miss a single call and stay on top of emails.

All your work calls and personal calls can be routed to your mobile phone. With ShoreTel Communicator, clients will never know you’re on vacation. What they see is that you’re reachable and responsive.

When you do miss a call, you can quickly view your voicemail messages and select those that need your immediate attention. The audio message is streamed to your mobile device so you can have a better idea of all the recent activity. You can quickly review and respond to a customer with a question or a co-worker with a problem.

Work emails are accessible on your mobile — where you can reply as they come in or prioritize them for later, when you can slip away from the family. With only a little organization, you can quickly review and return messages to anyone waiting on you.

Be available to help those who are covering your projects while you’re away.

You don’t want a sale or a deliverable to be put on hold because you’re unreachable. With ShoreTel, you decide how you want to interact with the office and with your most valuable customers. You can automatically route your calls to a colleague or handle the matter on the fly, with a quick IM chat to help a coworker make a decision and move the business-at-hand forward.

Visuals are another great, quick way to share your knowledge and help colleagues move through a rough spot. With ShoreTel Collaboration, you can do a quick web conference to show a co-worker or boss exactly what you mean and how things work.

Never miss a meeting.

The ShoreTel Mobility client integrates your calendar and conference dialer on your smartphone or tablet, so you will know immediately what conference calls are on your schedule and can join them with a single click.

Start packing for your vacation. You can get away from the office without trouble breaking loose, and you can give your family and friends the quality time they deserve. The ShoreTel UC features and Mobility client help you keep a watchful eye on work matters without disappointing the family.