Stress Test Your Contact Center

Contact centers are the heart of a business. And when the rhythms of a contact or call center are even slightly off, it can be an early sign of upcoming trouble. Diagnosing your contact center’s health is easy with ongoing report monitoring. Dozens of real-time and historical reports in ShoreTel Enterprise Contact Center show what’s [...]

By | 2017-03-08T09:20:06+00:00 June 24th, 2015|News, ShoreTel|Comments Off on Stress Test Your Contact Center

Cloud UC Rains Down Big Returns for Businesses

Business models in today’s fast-paced markets rely on quick turnarounds, prompt workarounds and speedy customer responses. Many companies, in both the early stages and with long histories, are turning to cloud-based UC services to give them the speed—and the cost savings—they need to respond ultra-fast. Cargo Airport Services USA has built a highly successful business [...]

By | 2017-03-08T09:20:13+00:00 June 24th, 2015|News, ShoreTel|Comments Off on Cloud UC Rains Down Big Returns for Businesses