2022 Trends from Scott Kamper at NICE

People are more digitally connected than ever. In the world of CCaaS, quickly understanding what a customer needs and delivering it on a first support call or interaction in a personalized way is a big trend we are seeing in 2022. 

Artificial intelligence (AI) is also helping us to build more detailed customer profiles. That enables us to deliver more customized interactions so that support feels like it was built for each person who is looking for assistance. 

Competition is evolving from inside peer groups to create rivalry from any company in the world that can present a better CX. As a result, more and more organizations are not just moving contact center operations to the cloud, but are changing their overall approach to business in order to compete. 

For companies who want to implement an industry-leading solution that will help them better compete today and expand to meet their needs in the future, they should work with a trusted advisor like Packet Fusion to find exactly the right solution. 

Packet Fusion’s agnostic approach to guiding businesses to the right solution makes them one of our leading partners. Our single platform CCaaS solution supports business transformation by delivering workforce optimization and helping our customers build the strongest relationships with their customers so they can provide the best CX. If Packet Fusion leads you to our solution, it’s because we at NICE are truly the best system for you. 

Cheers to delivering a great CX in 2022!

Scott Kamper
National Partner Manager, NICE

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