As we dig into the new year, my team and I at Packet Fusion are excited about the continued opportunities to enable your true business transformation. We’re living and working through rapidly changing times, and that holds especially true for technology. There’s also a lot of convergence happening between unified communications as a service (UCaaS) and contact center as a service (CCaaS), and it’s time for all of us to consider how we can leverage these technologies to positively impact customer experience (CX).
It’s interesting to think about how we got here:
- At the beginning of our current internet-powered age, Web 1.0, it was all about connectivity. Most of us consumed content from a few publishers, and we all needed more powerful phone lines.
- With Web 2.0 came stronger internet and phone connections and nearly universal access for businesses and consumers. Most companies used the internet to do business and new web computing tools started to improve efficiency and speed up business transactions.
- Web 3.0 has brought a host of rapid technological advances, and we’re well on our way to the next level. Mobility is key, and software as a service (SaaS) brought distributed applications over the internet with lower on-prem computing costs. Artificial intelligence (AI) is enabling us to reimagine nearly every kind of technology. We have a huge number of tools readily available, both free and by subscription. It’s now a matter of how to securely account for and leverage these tools to help our teams to be highly effective.
The speed of technological change is only increasing, and all of us at Packet Fusion are here to provide advice and empower the kind of transformation that allows your workforce to take advantage of the changes. We want you to be able to deliver the best CX with a work-from-anywhere team, benefitting from the best that UCaaS and CCaaS have to offer in end-to-end solutions that drive and feed your ongoing business success.
I invite you to reach out to me directly and look forward to catching up with you very soon. I also have an article that was recently published in Contact Center Pipeline that talks more about this, which you can read here.
CEO, Packet Fusion