Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps.
Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and much of their time will be spent on the phone — either initiating conversations with prospective clients or engaging existing customers.
While most of your sales reps have personal smartphones they can use on the go, you know that business calls are better conducted on a private line that provides more reliable call quality. Your sales reps will appear more professional, while the features of a business phone system also allows them to be more productive.
But here’s the issue: How exactly are you going to set up each of those sales reps with their own phone lines and all the tools they need to be as productive as possible?
The challenges with remote workers and on-premise phone systems
With traditional onsite phone systems, business owners or in-house IT experts would need to take several laborious steps to get remote workers’ phones connected to the company’s internal network.
First, they’d have to purchase an expensive phone for each employee — typically through their TelCo provider.
Next, they’d need to do some circuit work to ensure that the company’s on-premise system could manage the additional call load. And lastly, they’d have to perform regular monitoring and maintenance of the onsite equipment to ensure its ongoing reliability.
Then there’s the issue of system features and functionality.
Generally, the benefits of legacy onsite phone systems are limited to reliability, caller identification, and voicemail functionality.
But with modern VoIP systems, your sales staff (including remote workers) can easily:
- Link their phone to CRM and ERP applications,
- leverage click-to-dial technology,
- and unleash powerful call analytics.
If your business can’t provide those tools to remote employees, then it’s likely limiting your remote staff’s efficiency and productivity.
Is a cloud-based phone system the answer?
The emergence of cloud-based VoIP technology has largely rendered each of the challenges and obstacles listed above moot.
With a cloud-based phone system, getting a remote employee up and running with a phone system is as simple as purchasing a phone, connecting it to the Internet, and downloading some software.
Here’s what that means for your IT staff:
- No added setup
- No maintenance
- No management costs
- No headaches.
And your remote employees can immediately tap into the same functionality that in-house employees have access to.
Even better, cloud-based phone service providers ensure the system is constantly upgraded and protected, which improves uptime, call reliability, and customer experience.
In a word, a cloud-based phone system just makes things easier.
If your business has a legacy onsite phone system that’s failing to deliver that kind of connectivity to your remote staff, or if you just think there’s a more effective way to sync remote workers to your company’s network, then you may want to consider moving to the cloud. Your remote employees — and their customers — will thank you for it.
If you’re ready to talk to someone about the options for moving your business phone system to the Cloud, contact our Business Phone Systems team and get started.
As CEO of Packet Fusion, Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.