MANAGING THE NEW DIGITAL NORMAL

Getting to the cloud has taken on a whole new urgency lately, changing the way traditional businesses operate. Packet Fusion has been busy helping organizations manage the new digital normal, making sure they are able to stay connected and deliver great service to their customers.  Here are a few examples:   CyberCoders is a permanent […]

EXAMINE YOUR SECURITY MATURITY

All too many companies assume the security of their systems and data are adequate until they’re hit with an attack, and by then, it’s too late. The results can be devastating. According to the National Cyber Security Alliance, 60% of small and medium businesses who are hacked go out of business after six months. “But […]

SHAKEN/STIR CAN IMPROVE YOUR BOTTOM LINE AND BOOST CUSTOMER SATISFACTION

SHAKEN/STIR: it’s not a martini, but it’s already packing a punch for robocallers.   SHAKEN/STIR* is a framework of interconnected standards that digitally validates the handoff of phone calls passing through networks, enabling the carrier to authenticate and stop robocalls before they reach consumers.   In January, the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and […]

The Right Contact Center Solution—Just in Time

At Packet Fusion, we are helping clients see clearly in 2020—and as one of the longest-running lighting distributors in the US, Candela Corporation also helps people see clearly.   For three generations, Candela has supplied electrical wholesalers with lights, ballasts and sockets from their headquarters in Irvine, California and their warehouse in Bethlehem, Pennsylvania. Great […]

WHY LAYERS ARE SO IMPORTANT TO SECURITY (HINT: IT’S NOT A PIECE OF CAKE)

Your network has layers—seven of them, actually (application, presentation, session, transport, network, data link and physical). Each layer requires specific security measures for the overall network to be secure, and while it’s not a piece of cake, it is manageable. To help, we’ve compiled this guide to the essential security you need at each layer […]

FIVE SOLUTIONS TO ENABLE YOUR (MOBILE) WORKFORCE

With growing health concerns in the workplace, it’s become critical to allow workers to be mobile and remote. Here are five ways your ShoreTel or Mitel Connect Unified Communications platform is ready to help. Mitel Connect – Edge Gateway The Edge Gateway is a virtual appliance that compliments your Mitel MiVoice Connect unified communications platform. […]

Great Customer Experiences Begin with your Contact Center

If you have customers you want them to have the best possible experience. One of the biggest key elements in creating incomparable customer experiences is the quality of your customer Contact Center. In many cases it is the Contact Center that has the most interaction with customers and owns the greatest responsibility for creating and […]

SD-WAN – What it is. Where it’s better!

(Software Defined Wide Area Networking) SD-WAN (Software Defined Wide Area Network) makes a wide area network perform better at a lower cost.  We will discuss in detail how we got to this point and we will help you build your business case for SD-WAN.  What is SD-WAN? What if you could spend a lot less […]

Are You Ready for Kari’s Law and NG911?

You may have heard of Kari’s Law*, signed in 2018 to require users of multi-line phone systems in commercial facilities to be able to dial 9-1-1 directly without having to dial a prefix to reach an outside line. Dialing 9-1-1 must also alert any front desk or security office maintained by the facility. Another new […]

The RingCentral and Avaya Partnership: What Does it Mean?

Recently, RingCentral announced that they will become the exclusive provider of UCaaS solutions to Avaya. They also announced plans to introduce a new solution: Avaya Cloud Office by RingCentral (ACO).   What does this mean? There will be some confusion in the marketplace until this all settles down, but in the meantime, I’ve summarized my […]