WHY LAYERS ARE SO IMPORTANT TO SECURITY (HINT: IT’S NOT A PIECE OF CAKE)

Your network has layers—seven of them, actually (application, presentation, session, transport, network, data link and physical). Each layer requires specific security measures for the overall network to be secure, and while it’s not a piece of cake, it is manageable. To help, we’ve compiled this guide to the essential security you need at each layer […]

FIVE SOLUTIONS TO ENABLE YOUR (MOBILE) WORKFORCE

With growing health concerns in the workplace, it’s become critical to allow workers to be mobile and remote. Here are five ways your ShoreTel or Mitel Connect Unified Communications platform is ready to help. Mitel Connect – Edge Gateway The Edge Gateway is a virtual appliance that compliments your Mitel MiVoice Connect unified communications platform. […]

Great Customer Experiences Begin with your Contact Center

If you have customers you want them to have the best possible experience. One of the biggest key elements in creating incomparable customer experiences is the quality of your customer Contact Center. In many cases it is the Contact Center that has the most interaction with customers and owns the greatest responsibility for creating and […]

SD-WAN – What it is. Where it’s better!

(Software Defined Wide Area Networking) SD-WAN (Software Defined Wide Area Network) makes a wide area network perform better at a lower cost.  We will discuss in detail how we got to this point and we will help you build your business case for SD-WAN.  What is SD-WAN? What if you could spend a lot less […]

Are You Ready for Kari’s Law and NG911?

You may have heard of Kari’s Law*, signed in 2018 to require users of multi-line phone systems in commercial facilities to be able to dial 9-1-1 directly without having to dial a prefix to reach an outside line. Dialing 9-1-1 must also alert any front desk or security office maintained by the facility. Another new […]

The RingCentral and Avaya Partnership: What Does it Mean?

Recently, RingCentral announced that they will become the exclusive provider of UCaaS solutions to Avaya. They also announced plans to introduce a new solution: Avaya Cloud Office by RingCentral (ACO).   What does this mean? There will be some confusion in the marketplace until this all settles down, but in the meantime, I’ve summarized my […]

UCaaS

Cut Communication Costs with UCaaS

Unified Communications as a Service Combine your phone system with internet-based communications all managed for you by experts and think of all the ways you’ll save. Eliminate all your Capital investments (CapEx). No more buying and managing boxes and devices. Convert them to an Operating Expense (OpEx) and put the management overhead on someone else […]

What Cloud Is Best

What Kind of Cloud is Best?

What Kind of Cloud is Best? An Overview on Cloud Types and Advantages Cloud advisors guide businesses on selecting the solutions that will impact them the most, and one of the first things to consider is the type of cloud deployment that best fits your business needs, security requirements and budget. Here’s a high-level overview […]

SD-WAN is fast

SD-WAN, MPLS and Cloud Performance

SD-WAN, MPLS and Cloud Performance SD-WAN is a routing technology designed to take several different kinds of network connections and turn them into a single functional network. Typically, it’s used either for multi-site networks or to optimize connections to the cloud. It represents an advance over both VPN and MPLS technologies. Here’s how SD-WAN Improves […]