What Cloud Is Best

What Kind of Cloud is Best?

What Kind of Cloud is Best? An Overview on Cloud Types and Advantages Cloud advisors guide businesses on selecting the solutions that will impact them the most, and one of the first things to consider is the type of cloud deployment that best fits your business needs, security requirements and budget. Here’s a high-level overview […]

SD-WAN is fast

SD-WAN, MPLS and Cloud Performance

SD-WAN, MPLS and Cloud Performance SD-WAN is a routing technology designed to take several different kinds of network connections and turn them into a single functional network. Typically, it’s used either for multi-site networks or to optimize connections to the cloud. It represents an advance over both VPN and MPLS technologies. Here’s how SD-WAN Improves […]

Selecting a Cloud Advisor

SIX KEY CAPABILITIES TO LOOK FOR IN YOUR CLOUD ADVISOR SO YOU CAN STEER CLEAR OF COST OVERRUNS AND MISSTEPS Businesses are increasingly aware that they must move to the cloud to meet new demands like rising customer and employee expectations, data management and seamless collaboration. But, according to CIO Magazine, more than 70 percent […]

5 contact center metrics you should know

The 5 Most Important Metrics Every Call Center Should Be Tracking

What can abandon rate tell you about your call center’s staffing levels? Well, quite a lot in fact. Your phone system is brimming with powerful analytics about your call center’s performance—insights that can be directly translated into data-driven decisions that impact the bottom line. These detailed analytics remain primarily untapped by contact center managers. While […]

CCaaS Guide to choosing a partner

AI in the Contact Center: Transforming Your Customer Experience

Companies like Uber, Lyft, and Airbnb have done more than transform their respective industries—they’ve completely changed customer experience demands for every business. And meeting these demands is especially important in your contact center. Digital-native companies have jumped at the opportunity to bring personalized experiences to their contact centers. Whether their customers call in, use a […]

IT Education

Safety in the Classroom with IT

Schools in session.  As summer comes to an end and school commences, the days of soaking in the sun and moving a bit slower are quickly replaced by the hustle and bustle of school activities. Between students, teachers and parents, there’s a lot to take into consideration to ensure a successful and safe school year. Having a […]

customer experience call center

How to Transform Your Traditional Contact Center into a Customer Engagement Center

The business world has rallied around Gartner’s claims that customer experience is the new battleground for the majority of brands. But for all the surface-level excitement about differentiating on customer experience, executing that vision can be a challenge. Differentiating on customer experience means achieving a level of customer satisfaction that sets you apart from competitors. […]

Contact Center Tech Banner Image

5 Powerful Contact Center Technologies for 2019

If I had to use two words to describe contact center tech in 2019, they would be: Cloud-based, Data-Driven. I know – neither the Cloud nor a data-driven approach are new.  The difference is that contact center vendors are now able to integrate technologies like Artificial Intelligence and Predictive Analytics into their solutions, giving contact centers new […]

ShoreTel Migration

7 Most Asked Questions about ShoreTel Migration to Mitel Connect

As ShoreTel experts and now Mitel’s top reseller, we receive a lot of questions about what the end of life announcements mean to ShoreTel users. We can say confidently, “You do not need to discard your ShoreTel investment!”.  Mitel has committed R&D and future development on the Connect Platform.  This is accomplished by expanding on-premise […]

Business Phone System

The Rental Economy Shapes Business Communications

Over the last 20 years, the disparate technologies that have powered business communications across industries are gradually merging. What used to be 10 different on-premise tools and systems are quickly becoming integrated into platforms with multiple apps that span your organization. These changes are leaving business leaders asking… Do I own it? Rent it? Partially own […]

Mitel Connect

What is Mitel Connect?

With the merger of Mitel and ShoreTel, there are a lot of questions around Mitel Connect. When we talk Mitel Connect, we’re usually referring to the Mitel Connect Client for Mobile Devices but the engine that facilitates the UCC functionality of Mitel Connect is the back-end server component. We’ll first take a look at the […]