shoretel phones

ShoreTel Phones

ShoreTel Phones Understanding Your ShoreTel Phones, Switches, Service, and Replacement Options As you review your business goals, if you need support for your legacy phones or if you’re considering an upgrade or update, Packet Fusion is here to help. And if you need assistance in understanding your ShoreTel (now Mitel) phone, switch, or other system […]

Bringing IT All Together

For many years, when people described companies like Packet Fusion as integrators, they were referring to combining hardware from many manufacturers with software from many providers to create superior solutions. Today’s integrators add value by combining cloud services and making them work well together. This provides tremendous latitude when planning more effective user experiences, in […]

Power to the People: The Changing Role of your IT Department

“Sorry, we’ve been busy putting out fires…” Tired of hearing this answer when you inquire about the progress on your latest request of the IT department in your company? You may be a big part of the solution. Enablement You’re an executive, a manager, perhaps a director. A highly competent human being capable of performing […]

TOMORROW’S NETWORK: FAST, SECURE, AND CLOUD-DRIVEN

All servers are in the cloud, leaving none in what was your data center. All users may be working from any of a large number of places on networks that you do not own, manage, or have visibility into. Data and network security are now your primary concerns. If this scenario does not currently describe […]

SO, HOW’S YOUR DIGITAL TRANSFORMATION GOING?

So, how’s your digital transformation going? If your immediate reaction is that you don’t have a digital transformation underway you may want to reconsider, since every one of your competitors are going digital. You’ve Already Had Many Digital Transformations! There’s a popular misconception that digital transformation is something new. We have been doing business transformation […]

NAVIGATING THE COMPLEXITY OF MICROSOFT 365 BUSINESS VOICE

Microsoft Teams has tried for years to implement voice into its offering. While Microsoft is incredible at delivering an unparalleled user interface and experience, they don’t do as good a job of delivering a robust, feature-rich voice platform. Realizing this, Microsoft has recently introduced Direct Routing which allows third party carriers/providers to interface to the […]

SIX SECRETS TO SELECTING THE RIGHT SD-WAN

SD-WAN (Software-Defined Wide Area Networking) is routing technology that allows the combination of multiple kinds of connections bonded together to result in one very fast, highly resilient, fault-tolerant secure network. Since it is software-based, it is highly flexible, adaptable, and agile. But there are hundreds of vendors out there, all claiming to offer the best […]

MANAGING THE NEW DIGITAL NORMAL

Getting to the cloud has taken on a whole new urgency lately, changing the way traditional businesses operate. Packet Fusion has been busy helping organizations manage the new digital normal, making sure they are able to stay connected and deliver great service to their customers.  Here are a few examples:   CyberCoders is a permanent […]

EXAMINE YOUR SECURITY MATURITY

All too many companies assume the security of their systems and data are adequate until they’re hit with an attack, and by then, it’s too late. The results can be devastating. According to the National Cyber Security Alliance, 60% of small and medium businesses who are hacked go out of business after six months. “But […]

SHAKEN/STIR CAN IMPROVE YOUR BOTTOM LINE AND BOOST CUSTOMER SATISFACTION

SHAKEN/STIR: it’s not a martini, but it’s already packing a punch for robocallers.   SHAKEN/STIR* is a framework of interconnected standards that digitally validates the handoff of phone calls passing through networks, enabling the carrier to authenticate and stop robocalls before they reach consumers.   In January, the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and […]

The Right Contact Center Solution—Just in Time

At Packet Fusion, we are helping clients see clearly in 2020—and as one of the longest-running lighting distributors in the US, Candela Corporation also helps people see clearly.   For three generations, Candela has supplied electrical wholesalers with lights, ballasts and sockets from their headquarters in Irvine, California and their warehouse in Bethlehem, Pennsylvania. Great […]

WHY LAYERS ARE SO IMPORTANT TO SECURITY (HINT: IT’S NOT A PIECE OF CAKE)

Your network has layers—seven of them, actually (application, presentation, session, transport, network, data link and physical). Each layer requires specific security measures for the overall network to be secure, and while it’s not a piece of cake, it is manageable. To help, we’ve compiled this guide to the essential security you need at each layer […]