With growing health concerns in the workplace, it’s become critical to allow workers to be mobile and remote. Here are five ways your ShoreTel or Mitel Connect Unified Communications platform is ready to help. Mitel Connect – Edge Gateway The Edge Gateway is a virtual appliance that compliments your Mitel MiVoice Connect unified communications platform. […]
Many government agencies have legacy systems, which are expensive to maintain. They are also hard to manage and it’s difficult to keep up with the rapid pace of changes, improvements and security. It can be costly to provide secure, compliant, unified communications, streamline processes, and keep pace with increasing public demand for more efficient and […]
If you have customers you want them to have the best possible experience. One of the biggest key elements in creating incomparable customer experiences is the quality of your customer Contact Center. In many cases it is the Contact Center that has the most interaction with customers and owns the greatest responsibility for creating and […]
The pace of change in technology is getting faster every year, and while that means you have better and more powerful solutions to choose from, it also means that it’s a more complex process—and the cost of getting it wrong could be high. As your trusted advisor, our priority is to make this process easier. […]
(Software Defined Wide Area Networking) SD-WAN (Software Defined Wide Area Network) makes a wide area network perform better at a lower cost. We will discuss in detail how we got to this point and we will help you build your business case for SD-WAN. What is SD-WAN? What if you could spend a lot less […]
You may have heard of Kari’s Law*, signed in 2018 to require users of multi-line phone systems in commercial facilities to be able to dial 9-1-1 directly without having to dial a prefix to reach an outside line. Dialing 9-1-1 must also alert any front desk or security office maintained by the facility. Another new […]
Recently, RingCentral announced that they will become the exclusive provider of UCaaS solutions to Avaya. They also announced plans to introduce a new solution: Avaya Cloud Office by RingCentral (ACO). What does this mean? There will be some confusion in the marketplace until this all settles down, but in the meantime, I’ve summarized my […]
The San Jose McEnery Convention Center places excellent communications at the top of their priority list, so when they needed to upgrade their phone system, they knew it was important to select the right solution provider. It can be hard for businesses to figure out what they want their phone systems to do and […]
Unified Communications as a Service Combine your phone system with internet-based communications all managed for you by experts and think of all the ways you’ll save. Eliminate all your Capital investments (CapEx). No more buying and managing boxes and devices. Convert them to an Operating Expense (OpEx) and put the management overhead on someone else […]
What Kind of Cloud is Best? An Overview on Cloud Types and Advantages Cloud advisors guide businesses on selecting the solutions that will impact them the most, and one of the first things to consider is the type of cloud deployment that best fits your business needs, security requirements and budget. Here’s a high-level overview […]
SD-WAN, MPLS and Cloud Performance SD-WAN is a routing technology designed to take several different kinds of network connections and turn them into a single functional network. Typically, it’s used either for multi-site networks or to optimize connections to the cloud. It represents an advance over both VPN and MPLS technologies. Here’s how SD-WAN Improves […]
AI in the Contact Center: Is it Good for Customer Satisfaction and Retention? According to Gartner, by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017*. Is that a good thing? Yes…and no. Everyone agrees that improving the customer experience is […]