Microsoft Teams has tried for years to implement voice into its offering. While Microsoft is incredible at delivering an unparalleled user interface and experience, they don’t do as good a job of delivering a robust, feature-rich voice platform. Realizing this, Microsoft has recently introduced Direct Routing which allows third party carriers/providers to interface to the […]
SD-WAN (Software-Defined Wide Area Networking) is routing technology that allows the combination of multiple kinds of connections bonded together to result in one very fast, highly resilient, fault-tolerant secure network. Since it is software-based, it is highly flexible, adaptable, and agile. But there are hundreds of vendors out there, all claiming to offer the best […]
Getting to the cloud has taken on a whole new urgency lately, changing the way traditional businesses operate. Packet Fusion has been busy helping organizations manage the new digital normal, making sure they are able to stay connected and deliver great service to their customers. Here are a few examples: CyberCoders is a permanent […]
SHAKEN/STIR: it’s not a martini, but it’s already packing a punch for robocallers. SHAKEN/STIR* is a framework of interconnected standards that digitally validates the handoff of phone calls passing through networks, enabling the carrier to authenticate and stop robocalls before they reach consumers. In January, the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and […]
At Packet Fusion, we are helping clients see clearly in 2020—and as one of the longest-running lighting distributors in the US, Candela Corporation also helps people see clearly. For three generations, Candela has supplied electrical wholesalers with lights, ballasts and sockets from their headquarters in Irvine, California and their warehouse in Bethlehem, Pennsylvania. Great […]
Your network has layers—seven of them, actually (application, presentation, session, transport, network, data link and physical). Each layer requires specific security measures for the overall network to be secure, and while it’s not a piece of cake, it is manageable. To help, we’ve compiled this guide to the essential security you need at each layer […]
With growing health concerns in the workplace, it’s become critical to allow workers to be mobile and remote. Here are five ways your ShoreTel or Mitel Connect Unified Communications platform is ready to help. Mitel Connect – Edge Gateway The Edge Gateway is a virtual appliance that compliments your Mitel MiVoice Connect unified communications platform. […]
Many government agencies have legacy systems, which are expensive to maintain. They are also hard to manage and it’s difficult to keep up with the rapid pace of changes, improvements and security. It can be costly to provide secure, compliant, unified communications, streamline processes, and keep pace with increasing public demand for more efficient and […]
If you have customers you want them to have the best possible experience. One of the biggest key elements in creating incomparable customer experiences is the quality of your customer Contact Center. In many cases it is the Contact Center that has the most interaction with customers and owns the greatest responsibility for creating and […]
The pace of change in technology is getting faster every year, and while that means you have better and more powerful solutions to choose from, it also means that it’s a more complex process—and the cost of getting it wrong could be high. As your trusted advisor, our priority is to make this process easier. […]
(Software Defined Wide Area Networking) SD-WAN (Software Defined Wide Area Network) makes a wide area network perform better at a lower cost. We will discuss in detail how we got to this point and we will help you build your business case for SD-WAN. What is SD-WAN? What if you could spend a lot less […]
You may have heard of Kari’s Law*, signed in 2018 to require users of multi-line phone systems in commercial facilities to be able to dial 9-1-1 directly without having to dial a prefix to reach an outside line. Dialing 9-1-1 must also alert any front desk or security office maintained by the facility. Another new […]