Five Communication Tools Your Millennial Employees Need

The Millennials—young people aged 21-34—are ranked as the largest generation in history and, by 2025, 75 percent of the global workforce will be comprised of Millennials. These 80 million men and women are digitally fluent and have the potential to reshape the business landscape. Millennials are extremely mobile and prefer to conduct business on their […]

Cloud based VOIP phone

The Benefits of a Cloud-Based Phone System

Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and much of their time will be spent on the phone […]

Streamline and Save with SIP

Organizations of all sizes are looking for ways to streamline their communications services and save money at the same time. Many of them have already turned to IP telephony to help reach this goal, but they’ll need to go further to enable the full unified communications and collaboration experience. Pack Your Trunk with SIP Session […]

contact-center-customer-service-banner

The 9 Commandments of Contact Center Customer Service

I just finished a piece on what I call the “Rental Economy”. Whether it’s a Cloud-based product like Office 365 or a (used-to-be?) hardware/infrastructure-related system like your business phone system, many businesses, Packet Fusion included, are now “renting” at least some of their business tools and services via an “As-a-Service” model. Whatever you think of […]