ShoreTel Phones Understanding Your ShoreTel Phones, Switches, Service, and Replacement Options As you review your business goals, if you need support for your legacy phones or if you’re considering an upgrade or update, Packet Fusion is here to help. And if you need assistance in understanding your ShoreTel (now Mitel) phone, switch, or other system […]
For many years, when people described companies like Packet Fusion as integrators, they were referring to combining hardware from many manufacturers with software from many providers to create superior solutions. Today’s integrators add value by combining cloud services and making them work well together. This provides tremendous latitude when planning more effective user experiences, in […]
“Sorry, we’ve been busy putting out fires…” Tired of hearing this answer when you inquire about the progress on your latest request of the IT department in your company? You may be a big part of the solution. Enablement You’re an executive, a manager, perhaps a director. A highly competent human being capable of performing […]
Microsoft Teams has tried for years to implement voice into its offering. While Microsoft is incredible at delivering an unparalleled user interface and experience, they don’t do as good a job of delivering a robust, feature-rich voice platform. Realizing this, Microsoft has recently introduced Direct Routing which allows third party carriers/providers to interface to the […]
SHAKEN/STIR: it’s not a martini, but it’s already packing a punch for robocallers. SHAKEN/STIR* is a framework of interconnected standards that digitally validates the handoff of phone calls passing through networks, enabling the carrier to authenticate and stop robocalls before they reach consumers. In January, the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and […]
Matt PingatoreAs CEO of Packet Fusion, Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and […]
The pace of change in technology is getting faster every year, and while that means you have better and more powerful solutions to choose from, it also means that it’s a more complex process—and the cost of getting it wrong could be high. As your trusted advisor, our priority is to make this process easier. […]
(Software Defined Wide Area Networking) SD-WAN (Software Defined Wide Area Network) makes a wide area network perform better at a lower cost. We will discuss in detail how we got to this point and we will help you build your business case for SD-WAN. What is SD-WAN? What if you could spend a lot less […]
You may have heard of Kari’s Law*, signed in 2018 to require users of multi-line phone systems in commercial facilities to be able to dial 9-1-1 directly without having to dial a prefix to reach an outside line. Dialing 9-1-1 must also alert any front desk or security office maintained by the facility. Another new […]
The San Jose McEnery Convention Center places excellent communications at the top of their priority list, so when they needed to upgrade their phone system, they knew it was important to select the right solution provider. It can be hard for businesses to figure out what they want their phone systems to do and […]
AI in the Contact Center: Is it Good for Customer Satisfaction and Retention? According to Gartner, by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017*. Is that a good thing? Yes…and no. Everyone agrees that improving the customer experience is […]
Schools in session. As summer comes to an end and school commences, the days of soaking in the sun and moving a bit slower are quickly replaced by the hustle and bustle of school activities. Between students, teachers and parents, there’s a lot to take into consideration to ensure a successful and safe school year. Having a […]