The business world has rallied around Gartner’s claims that customer experience is the new battleground for the majority of brands. But for all the surface-level excitement about differentiating on customer experience, executing that vision can be a challenge. Differentiating on customer experience means achieving a level of customer satisfaction that sets you apart from competitors. […]
As ShoreTel experts and now Mitel’s top reseller, we receive a lot of questions about what the end of life announcements mean to ShoreTel users. We can say confidently, “You do not need to discard your ShoreTel investment!”. Mitel has committed R&D and future development on the Connect Platform. This is accomplished by expanding on-premise […]
Over the last 20 years, the disparate technologies that have powered business communications across industries are gradually merging. What used to be 10 different on-premise tools and systems are quickly becoming integrated into platforms with multiple apps that span your organization. These changes are leaving business leaders asking… Do I own it? Rent it? Partially own […]
With the merger of Mitel and ShoreTel, there are a lot of questions around Mitel Connect. When we talk Mitel Connect, we’re usually referring to the Mitel Connect Client for Mobile Devices but the engine that facilitates the UCC functionality of Mitel Connect is the back-end server component. We’ll first take a look at the […]
The Session Initiation Protocol (SIP) is a communications protocol for signaling and controlling multimedia communication sessions. The most common applications of SIP are in Internet telephony for voice and video calls, as well as instant messaging all over Internet Protocol (IP) networks. The protocol defines the messages that are sent between endpoints, which govern establishment, […]
Cloud unified communication is trending for small to medium size businesses as they upgrade their phone systems. “We can do that in the cloud” can be heard as the answer for everything from document storage to the purchasing of creative services. But what exactly does that mean for your telephony system? Here are 5 benefits you […]
Does your network run at optimal capacity or do you find yourself working around disparate systems like the phone system, internal chat, video and countless other plugins? You should have a technology partner that builds systems to enhance the way you run your business, not run your business around the technology. Read on to discover […]