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The 9 Commandments of Contact Center Customer Service

I just finished a piece on what I call the “Rental Economy”. Whether it’s a Cloud-based product like Office 365 or a (used-to-be?) hardware/infrastructure-related system like your business phone system, many businesses, Packet Fusion included, are now “renting” at least some of their business tools and services via an “As-a-Service” model. Whatever you think of […]