Packet Fusion Expands Support Services

NEWS FOR IMMEDIATE RELEASE Packet Fusion Expands Support Services with a Focus on 24/7 Availability for Critical Issues Pleasanton, CA, February 5, 2019—PACKET FUSION, a unified communications, and collaboration solutions provider, announced today the expansion of its support services with extended hours from 7 a.m. to 5 p.m. PST and 24/7 availability for critical and […]

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Packet Fusion Acquires a Genesys (ININ) Elite Partner Further Expanding Contact Center Practice

PLEASANTON, Calif., Sept. 26, 2017 /PRNewswire/ — Packet Fusion, a unified communications and collaboration solutions provider, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA.  ACP specializes in the Genesys Customer Experience Platform and AVST unified communications (UC) solution.  The addition of ACP’s expertise in the contact center […]