It’s a trick question—A business needs both to be successful. Businesses without mobility are truly in the dark ages in terms of collaboration, productivity and integrated processes. And without collaboration, a business isn’t firing on all cylinders, which is why implementing effective mobility and collaboration to the organization should be top priorities. Why Mobility? Employees […]
In early June the U.S. government announced one of the biggest cyberattacks on record when hackers compromised the personal information of four million current and former government employee records. This attack, following the Sony breach at the end of 2014, has moved the nation’s attention back to security and the real need to protect personal […]
Contact centers are the heart of a business. And when the rhythms of a contact or call center are even slightly off, it can be an early sign of upcoming trouble. Diagnosing your contact center’s health is easy with ongoing report monitoring. Dozens of real-time and historical reports in ShoreTel Enterprise Contact Center show what’s […]
Business models in today’s fast-paced markets rely on quick turnarounds, prompt workarounds and speedy customer responses. Many companies, in both the early stages and with long histories, are turning to cloud-based UC services to give them the speed—and the cost savings—they need to respond ultra-fast. Cargo Airport Services USA has built a highly successful business […]
Similar to a regular doctor’s checkup, you need to frequently test your network to make sure voice services are clear, video isn’t jittery and emails are reaching their destinations. Unified communications (UC) monitoring tools do just that and alert you to real and potential problems. Scheduling these tests on a regular basis will let you […]
Your business signed on early to the BYOD trend. Your developers think “mobile first” when they’re writing new apps. Heck, your company even is equipping its on-site cafeteria with POS systems that accept Apple Pay. While these all are big steps to becoming a millennial-friendly workplace, you may be missing out on other equally important […]
Modernizing business phone systems to gain the latest conveniences of unified communications and mobility is also an opportunity to remodel the network connections. For years, businesses have connected their offices to the public telephone network using traditional circuits like T1 and ISDN PRI. The move to an IP phone system is a great opportunity to […]
Everyone has a personal communication style and a favorite way to communicate. One person may enjoy a quick chat on IM with a colleague, but others see IM as an annoying interruption. Effective communications starts with knowing the best channel to reach out to co-workers and customers. Unified communications (UC) lets people choose from email, […]
Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer. But sometimes email creates a disaster of miscommunication. Tone, intonation, and emotion get lost in […]
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face. “Do you know what’s wrong with the phone system?” Courtney asks. “There’s no dial tone, […]
When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really interesting findings was that respondents believed that half of their employees would be […]
The Millennials—young people aged 21-34—are ranked as the largest generation in history and, by 2025, 75 percent of the global workforce will be comprised of Millennials. These 80 million men and women are digitally fluent and have the potential to reshape the business landscape. Millennials are extremely mobile and prefer to conduct business on their […]