ShoreTel connect for mobile app in use

ShoreTel Connect for Mobile App

Stay Connected at all times: Mobile Solutions for the Modern Worker Introducing the ShoreTel Connect for Mobile App – We are excited to bring you a new version of the ShoreTel Mobility Client, now called ShoreTel Connect for Mobile App.  Gone are the days of “mobility” being an option – in today’s work plance it is a […]

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Packet Fusion Acquires a Genesys (ININ) Elite Partner Further Expanding Contact Center Practice

PLEASANTON, Calif., Sept. 26, 2017 /PRNewswire/ — Packet Fusion, a unified communications and collaboration solutions provider, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA.  ACP specializes in the Genesys Customer Experience Platform and AVST unified communications (UC) solution.  The addition of ACP’s expertise in the contact center […]

What’s More Important: Cloud Mobility or Workforce Collaboration?

It’s a trick question—A business needs both to be successful. Businesses without mobility are truly in the dark ages in terms of collaboration, productivity and integrated processes. And without collaboration, a business isn’t firing on all cylinders, which is why implementing effective mobility and collaboration to the organization should be top priorities. Why Cloud Mobility? […]

Don’t Let Cyberattacks Disconnect Your Business Communications

In early June the U.S. government announced one of the biggest cyberattacks on record when hackers compromised the personal information of four million current and former government employee records. This attack, following the Sony breach at the end of 2014, has moved the nation’s attention back to security and the real need to protect personal […]

Stress Test Your Contact Center

Contact centers are the heart of a business. And when the rhythms of a contact or call center are even slightly off, it can be an early sign of upcoming trouble. Diagnosing your contact center’s health is easy with ongoing report monitoring. Dozens of real-time and historical reports in ShoreTel Enterprise Contact Center show what’s […]

Cloud UC Rains Down Big Returns for Businesses

Business models in today’s fast-paced markets rely on quick turnarounds, prompt workarounds and speedy customer responses. Many companies, in both the early stages and with long histories, are turning to cloud-based UC services to give them the speed—and the cost savings—they need to respond ultra-fast. Cargo Airport Services USA has built a highly successful business […]

The Network Checkup You Can’t Afford to Miss

Similar to a regular doctor’s checkup, you need to frequently test your network to make sure voice services are clear, video isn’t jittery and emails are reaching their destinations. Unified communications (UC) monitoring tools do just that and alert you to real and potential problems. Scheduling these tests on a regular basis will let you […]

7 Reasons to Shift to SIP Trunks

Modernizing business phone systems to gain the latest conveniences of unified communications and mobility is also an opportunity to remodel the network connections. For years, businesses have connected their offices to the public telephone network using traditional circuits like T1 and ISDN PRI. The move to an IP phone system is a great opportunity to […]

A Quick Guide to Global Collaboration Habits

Everyone has a personal communication style and a favorite way to communicate. One person may enjoy a quick chat on IM with a colleague, but others see IM as an annoying interruption. Effective communications starts with knowing the best channel to reach out to co-workers and customers. Unified communications (UC) lets people choose from email, […]

Amplify employee communication

Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer. But sometimes email creates a disaster of miscommunication. Tone, intonation, and emotion get lost in […]

When Disaster Strikes: Looking to the Cloud for Business Continuity

It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face. “Do you know what’s wrong with the phone system?” Courtney asks. “There’s no dial tone, […]