The Impact of Mitel’s Acquisition on ShoreTel Users

Tech Talk with CEO, Matt Pingatore What is Mitel’s plan for the ShoreTel product?  Is a forklift upgrade required to take advantage of the future offerings?  Do you have to discard your investment in your ShoreTel solution to transition to the cloud? What is the roadmap for product innovation at Mitel? Now that the acquisition […]

Contact Center

Even small businesses need exceptional customer satisfaction. But how?

Improve your Customer Satisfaction & Improve Customer Retention Many small businesses believe they are too small to invest in a Contact Center solution because they only have a few people dedicated to customer support.  Sounds familiar? You own or run the business and likely have a manager who handles customer support calls. They rely on […]

ShoreTel connect for mobile app in use

Mitel Connect for Mobile App

Stay Connected at all times: Mobile Solutions for the Modern Worker Introducing the Mitel Connect* for Mobile App – We are excited to bring you a new version of the Mitel Mobility Client, now called Mitel Connect for Mobile App.  Gone are the days of “mobility” being an option – in today’s workplace it is a necessity.  Available […]

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Packet Fusion Acquires a Genesys (ININ) Elite Partner Further Expanding Contact Center Practice

PLEASANTON, Calif., Sept. 26, 2017 /PRNewswire/ — Packet Fusion, a unified communications and collaboration solutions provider, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA.  ACP specializes in the Genesys Customer Experience Platform and AVST unified communications (UC) solution.  The addition of ACP’s expertise in the contact center […]