The Network Checkup You Can’t Afford to Miss

Similar to a regular doctor’s checkup, you need to frequently test your network to make sure voice services are clear, video isn’t jittery and emails are reaching their destinations. Unified communications (UC) monitoring tools do just that and alert you to real and potential problems. Scheduling these tests on a regular basis will let you […]

Work smarter: Integrate Salesforce with your phone system

Your sales and customer service staff spend most of their time in Salesforce or another customer-relationship management (CRM) application and on the phone. So why not combine the two, and get more bang for your buck? Like peanut butter and chocolate, unified communications (UC) and CRM are better together. Integrating CRM with your ShoreTel business […]