Five Communication Tools Your Millennial Employees Need

The Millennials—young people aged 21-34—are ranked as the largest generation in history and, by 2025, 75 percent of the global workforce will be comprised of Millennials. These 80 million men and women are digitally fluent and have the potential to reshape the business landscape. Millennials are extremely mobile and prefer to conduct business on their […]

Three UC Trends You Need to Embrace Right Now

Starting the year off with resolutions is a time-honored tradition, but here are three UC trends that will deliver business value today—rather than in 12 months. The following are ways UC-as-a-Service (UCaaS), mobile UC and video collaboration can change the way you work—right now. UC-as-a-Service (UCaaS) – Organizations are no longer dipping their toes into […]

Is Your Wireless LAN Ready for iPhone 6 and Wi-Fi Calling?

Online orders for iPhone 6 and iPhone 6 Plus topped four million in the first 24 hours of sales, according to the New York Times. Those numbers should give business owners pause. Whether or not your organization has officially sanctioned a bring-your-own-device (BYOD) policy, iPhone 6 and the supersize iPhone 6 Plus are coming to […]

Fax isn’t Dead. It Moved to the Cloud

When is the last time you used a fax machine, with its ear-piercing screeches of connection? If you’re like most business professionals, it’s been a long time—or maybe never. The technology world evolved many times over since the fax machine was invented nearly 50 years ago, but if you have sent or received a fax […]

3 No-Sweat Ways to Lower Summer Power Bills

Summertime heat can cause your organization’s energy usage to spike. Keep your employee productivity humming along and your energy bills cool with these three tips. Use power-sipping phones. Do your IP phones have a sleep mode, where they automatically power down after a period of inactivity? Whether you choose ShoreTel’s cloud or on-premises solution, ShoreTel’s […]

4 Reasons to Extend UC to Mobile Devices

Working from anywhere, anytime has gone from a perk to a necessity. And people expect access to the same tools, whether they are in the office or somewhere else, and that extends to how they communicate and collaborate. With mobile unified communications (UC) apps, people can use their smartphones, tablets and laptops to: Stay in […]

Streamline and Save with SIP

Organizations of all sizes are looking for ways to streamline their communications services and save money at the same time. Many of them have already turned to IP telephony to help reach this goal, but they’ll need to go further to enable the full unified communications and collaboration experience. Pack Your Trunk with SIP Session […]

Going on a Work-ation?

Swim. Email. Lunch with kids. Telecon. Mini golf. Return calls. Nap. Dinner and dancing. Rinse. Repeat. Do you have a summer vacation on your calendar? Let’s hope so! June, July, and August are prime times for a holiday and getting away from the workday routine. More and more, though, Americans aren’t putting work in their […]

Using UC to Boost Patient Satisfaction and Quality of Care

Communication is the foundation of any medical practice. Now that most healthcare providers have completed their electronic medical record deployments, they are looking to other ways that technology can help improve patient care and lower cost. Many healthcare providers are reaping benefits with communication and collaboration tools. Better communications and collaboration, both among clinicians as […]

Turn to Collaboration to Increase Productivity

American productivity went down in the first quarter of 2014, and economists cited the unseasonably cold winter as well as businesses’ lack of capital investment for the stagnation. Wintry weather aside, market watchers are starting to see capital investments thaw as the prospects of stronger business growth ahead. A growing number of organizations are turning […]

Customer Service You Can Bank On

Banking customers have strong opinions about telephone systems. In a survey sent to customers of Union Bank in Kansas City, Missouri, respondents overwhelmingly wanted more of their calls answered by a person, rather than voicemail. They complained about being bounced from one person to the next, and they really disliked auto attendants. “We looked very […]