Bring Your Customer Service into the 21st Century

Just a few decades ago, good customer service consisted of a handshake and a smile. But that’s not enough for customers today who have many options on how, when, and where to shop and can make those decisions on the fly. As customers become savvier and more connected, they are relying less on in-store sales […]

Work smarter: Integrate Salesforce with your phone system

Your sales and customer service staff spend most of their time in Salesforce or another customer-relationship management (CRM) application and on the phone. So why not combine the two, and get more bang for your buck? Like peanut butter and chocolate, unified communications (UC) and CRM are better together. Integrating CRM with your ShoreTel business […]

Virtualization brings efficiency and flexibility to UC

Virtualization is undoubtedly one of the hottest terms in communications and technology today. But behind all the hype are some very real benefits, including several that will positively impact UC deployments. According to Nemertes Research, almost 70 percent of companies have already implemented a virtualized infrastructure to support their UC platforms or are planning to. […]