As a business leader, you know you want customer satisfaction. And, in this complex, ever changing world, you may not know how to get it. One thing is for certain, employee satisfaction leads to customer satisfaction. It makes sense when you think about it. Happy employees treat customers with more enthusiasm and more care. They […]
The main driver behind personal computing has been to increase productivity. From the earliest Apple ][ and IBM PC to today’s fastest workstations and servers, it’s all about increasing profitability by improving productivity. At the same time, we have seen tremendous improvements in the ways we communicate which have driven a new definition of collaboration […]
For many years, when people described companies like Packet Fusion as integrators, they were referring to combining hardware from many manufacturers with software from many providers to create superior solutions. Today’s integrators add value by combining cloud services and making them work well together. This provides tremendous latitude when planning more effective user experiences, in […]
“Sorry, we’ve been busy putting out fires…” Tired of hearing this answer when you inquire about the progress on your latest request of the IT department in your company? You may be a big part of the solution. Enablement You’re an executive, a manager, perhaps a director. A highly competent human being capable of performing […]
So, how’s your digital transformation going? If your immediate reaction is that you don’t have a digital transformation underway you may want to reconsider, since every one of your competitors are going digital. You’ve Already Had Many Digital Transformations! There’s a popular misconception that digital transformation is something new. We have been doing business transformation […]
Microsoft Teams has tried for years to implement voice into its offering. While Microsoft is incredible at delivering an unparalleled user interface and experience, they don’t do as good a job of delivering a robust, feature-rich voice platform. Realizing this, Microsoft has recently introduced Direct Routing which allows third party carriers/providers to interface to the […]
With growing health concerns in the workplace, it’s become critical to allow workers to be mobile and remote. Here are five ways your ShoreTel or Mitel Connect Unified Communications platform is ready to help. Mitel Connect – Edge Gateway The Edge Gateway is a virtual appliance that compliments your Mitel MiVoice Connect unified communications platform. […]
Unified Communications as a Service Combine your phone system with internet-based communications all managed for you by experts and think of all the ways you’ll save. Eliminate all your Capital investments (CapEx). No more buying and managing boxes and devices. Convert them to an Operating Expense (OpEx) and put the management overhead on someone else […]
Over the last 20 years, the disparate technologies that have powered business communications across industries are gradually merging. What used to be 10 different on-premise tools and systems are quickly becoming integrated into platforms with multiple apps that span your organization. These changes are leaving business leaders asking… Do I own it? Rent it? Partially own […]
With the merger of Mitel and ShoreTel, there are a lot of questions around Mitel Connect. When we talk Mitel Connect, we’re usually referring to the Mitel Connect Client for Mobile Devices but the engine that facilitates the UCC functionality of Mitel Connect is the back-end server component. We’ll first take a look at the […]
What is SIP? The Session Initiation Protocol (SIP) is a communications protocol for signaling and controlling multimedia communication sessions. The most common applications of SIP are in Internet telephony for voice and video calls, as well as instant messaging all over Internet Protocol (IP) networks. The SIP protocol defines the messages that are sent between […]
We talk with people every day, but how do we know we’re truly communicating and actively listening to each other? Traditional telephone-based conference calls are unable to capture the art of the conversation. The visual cues of facial expressions, body language and human inference only happen during face-to-face conversations. Not all is lost. Video conferencing […]