Austin TX Contact Center Solutions
Our contact center experts can help you implement the right solution for you—we’ve been a leading provider of contact center solutions to businesses in Austin TX for 20 years.
Your contact center solution is just as important as having well-trained customer service representatives (CSRs). Improving key performance indicators is easier when you put the right tools in the hands of CSRs, supervisors, and managers. Making the right strategic technology decision is central to assessing your agents’ KPIs as well as the overall health of your Austin call center.
Learn more about Packet Fusion’s Contact Center Solutions
Packet Fusion is the leading Austin Contact Center Solution Provider
Whether you want to improve call routing or increase your company’s channels of communication, Packet Fusion can help you select the best technology for your needs.
Our goal is to empower you to serve your clients. Our team becomes a part of your team, and our goals are your goals—to make your customers happy. We are able to do this through three key capabilities that go beyond merely helping you select the right technology: targeted improvement, support for onboarding, and continuous training.
Targeted Improvement
We guide you on how to identify, analyze and interpret key metrics, so you can make precise, effective improvements.
Support for Onboarding
When your CSRs are well-trained in the technology, they are able to deliver better customer service that improves satisfaction and your metrics.
Continuous Training
Training is an on-going effort, and we are here to provide you with new agent training through monthly online seminars, as well as one-on-one training when needed.
The end result? Better customer satisfaction
When you have better data, better training, and better queuing, you will reduce wait times, dropped calls and other service issues.
Get Contact Center Intelligence Help
Highlights of Austin TX
The state’s fourth largest city, Austin originated as the riverside village of Waterloo, in a buffalo-hunting region occupied by Tonkawa and Comanche peoples. In 1839 it was selected by scouts as the site for the permanent capital of the Republic of Texas and renamed to honour Stephen F. Austin, father of the republic. By 1840 Austin was incorporated, with 856 residents. When Mexican invasion threatened Texas in 1842, the government moved to Houston, but the town’s citizens, determined to keep Austin the capital, staged the so-called Archive War, forcibly retaining government records. The government returned to Austin in 1845, the year in which Texas was admitted to the United States. Austin’s pink granite State Capitol (1888), modeled after the U.S. Capitol, succeeded an earlier structure (burned 1881).
The city flourished as a trading centre for ranchers and farmers after the arrival of the Houston and Texas Central Railroad and the construction of a permanent bridge across the Colorado River in 1871. A flood in 1900 caused widespread destruction, including the collapse of the bridge. With the harnessing of the river for flood control and power in the early 20th century, industry began to develop. Austin experienced dramatic growth during the 1990s, fueled mainly by high-technology industries.
Not A ShoreTel/Mitel User?
No problem! Packet Fusion is also partner to these enterprise communications tools vendors:
