Sacramento Cloud Contact Center Solutions

Our contact center experts can help you implement the right solution for you—we’ve been a leading provider of contact center solutions to businesses in Sacramento for 20 years.

Your contact center solution is just as important as having well-trained customer service representatives (CSRs). Improving key performance indicators is easier when you put the right tools in the hands of CSRs, supervisors, and managers. Making the right strategic technology decision is central to assessing your agents’ KPIs as well as the overall health of your Sacramento call center.

Learn more about Packet Fusion’s Contact Center Solutions

Packet Fusion is the leading Sacramento Contact Center Solution Provider

Whether you want to improve call routing or increase your company’s channels of communication, Packet Fusion can help you select the best technology for your needs.

Our goal is to empower you to serve your clients. Our team becomes a part of your team, and our goals are your goals—to make your customers happy. We are able to do this through three key capabilities that go beyond merely helping you select the right technology: targeted improvement, support for onboarding, and continuous training.

Targeted Improvement

We guide you on how to identify, analyze and interpret key metrics, so you can make precise, effective improvements.

Support for Onboarding

When your CSRs are well-trained in the technology, they are able to deliver better customer service that improves satisfaction and your metrics.

Continuous Training

Training is an on-going effort, and we are here to provide you with new agent training through monthly online seminars, as well as one-on-one training when needed.

The end result? Better customer satisfaction

When you have better data, better training, and better queuing, you will reduce wait times, dropped calls and other service issues.

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Highlights of Sacramento

Sacramento is the capital of the State of California, the county seat for Sacramento County and the central city for the four-county Sacramento Metropolitan Area. Located at the confluence of the Sacramento River and the American River, it is affectionately known as the ‘River City’. Sacramento has a total incorporated area of 99.2 square miles, of which 97.2 square miles is land and 2 square miles is water.

Sacramento has a rich and vibrant history which goes back to 1839 when John Sutter arrived on the shore near the confluence of the American and Sacramento River. Sutter’s Fort was established with the intent to develop an agricultural community, and the settlement began attracting businessmen looking for opportunities. When gold was discovered in the nearby foothills at a sawmill in 1848, the proximity to the river transformed the Sutter’s Fort community into a trading and mining epicenter of what was later called the ‘Gold Rush’.

At the time of the gold rush, Sacramento primarily consisted of hastily built wooden structures, often covered with canvas. A series of devastating fires prompted a group of citizens to establish the first volunteer fire department in the western United States. On February 5, 1850, the beginnings of the Sacramento Fire Department began to take shape with the formation of Mutual Hook and Ladder No. 1.

The City’s waterfront location made it extremely vulnerable to flooding. After two seasons of severe flooding, an ambitious project to raise the entire downtown was proposed. A third devastating flood made this proposal a reality, and thousands of cubic yards of dirt were brought in by wagon to raise the entire city one story. The original street level can still be seen throughout Old Sacramento under boardwalks and in some basements.

Not A ShoreTel/Mitel User?

No problem! Packet Fusion is also partner to these enterprise communications tools vendors: