Contact Center Consulting

Improve the customer’s experience and watch revenue grow.

Your Contact Center Plays a Pivotal Business Role

Your contact center plays a pivotal role in your business:

  • The contact center is often the primary way your customers communicate with you;
  • Each CSR/customer engagement is an opportunity to win your customer again;
  • Your contact center data can be a rich source of Customer Intelligence.

And right contact center solution can make all of the difference.

Providing your contact center team the right platform can mean the difference between:

  • Fast issue resolutions or long call waits,
  • Satisfied customers or customers who take their frustrations to social media,
  • Access to valuable Customer Intelligence or basic reports.

Our contact center experts can help you implement the right solution for your contact center and configure it to get you the right Customer Intelligence, and show you how to get the most out of your contact center.

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Need help with your contact center metrics?

You know the data is in your Contact Center system, but you don’t know how to get it into reports.

Or maybe you know how to generate reports from your Contact Center but you don’t know how to apply it to improve your Contact Center’s performance.

Whatever the case – whether you’re new to Contact Center or you’re using predictive intelligence to guide your staffing – Packet Fusion has a team of Contact Center metrics and business intelligence experts who can help you optimize your solution for staffing, call routing, BI gathering or whatever else you use your Contact Center solution for.

Work with Packet Fusion’s Metrics Experts

Contact Center Software Makes a Difference

Using effective contact center software is just as important as having well-trained customer service representatives (CSRs). Improving key performance indicators is easier when you put the right tools in the hands of CSRs, supervisors, and managers. Making the right strategic technology decision is central to assessing your agents’ KPIs as well as the overall health of your call center. Whether you want to improve call routing or increase your company’s channels of communication, Packet Fusion can help you select the best technology for your needs.


Packet Fusion’s contact center support empowers you to fully leverage your technology by giving you a team of contact center experts. This service provides professional insights to help contact centers interpret their metrics, and our training services empower managers to improve those metrics. There are a variety of ways we provide support for our clients with contact centers:

The Packet Fusion Promise

Every business claims it exists to meet the needs of its customers. But we take this a step further. We know there’s only one way to serve you well, and it’s this: to empower you to serve your clients.

When you partner with Packet Fusion, you’ll join a team who makes your goal, their goal. If your customers are happy, then so are we. That’s our promise to you.

Get Your Contact Center System Questions Answered