At Packet Fusion, we have a comprehensive understanding of the contact center solutions available and can match the right one to your needs. But we don’t stop there. As a trusted advisor, we deploy our team of metrics and business intelligence experts to help you optimize your solution and ensure you get the most from your investment.
Genesys Cloud Contact Center Software
Genesys Cloud (formerly PureCloud) is an easy-to-use platform designed for rapid innovation, scalability and flexibility. It helps you connect with customers, manage relationships, see trends, and deliver real-time information to agents and employees, so they can be more responsive and effective.
Features of Genesys Software
Genesys Engage is a customer experience application that makes it easy and seamless to turn on or off applications and services as you need to. Genesys software unifies all of your customer teams, from marketing and sales to service and support.
Meet your unique business needs with Genesys Engage. Turn on new applications and services when you need them. Integrate all your systems while leveraging existing investments. And unify all customer-engaging teams—from marketing and sales through service and support
An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.
A flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.
Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. Reap the benefits of proactive contact center analytics and insights.
Native, intuitive analytics provide powerful insights—from high level summaries down to customized and detailed views. Leverage these tools to develop and make the most of each employee.