Kenny keeps our outstanding financial house in order. Outside of PFI, he serves our country as a Staff Sergeant in the US Marine Corps Reserve. We’re proud to support him and our troops!
Todd leverages his 30 years of financial and operational expertise to help us continuously improve operations and grow our business. Outside of PFI, he loves to vacation in tropical destinations and tackle home improvement projects.
Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.
When a client needs help with moves, adds or changes to their unified communication solution, they call Monique. She’s an excellent client advocate and is known for going above and beyond what’s expected. Outside of PFI, you might meet Monique campaigning to raise money for the South Valley YMCA, a charity that’s near and dear to her heart.
Craig is a seasoned communications executive who’s taken part in the VoIP revolution over the last 20 years. His deep understanding of unified communications and collaboration technology is an asset when it comes to serving customers at the enterprise level. Outside of PFI, his happy place is chillin’ at the family lake house.
Kevin is an enterprise level UC expert. He possesses deep knowledge of unified communications, collaboration, mobility and video technology and how it can impact business at the enterprise level. Outside of PFI, Kevin enjoys cheering on his kids in various sports and activities.
Kevin ensures our implementation team delivers on our promises, keeps our customers’ upgraded on the latest and solves the everyday challenges that come along with placing your voice on your data network. He promotes quality and excellence in how he serves our customers and leads the team. Outside of PFI, Kevin’s happy place is on the baseball field coaching his son’s little league team.
William’s expertise goes far beyond the technology. He understands the evolution of customer service and the unique challenges it poses for contact centers. He offers our clients an analytical approach, utilizing modern KPIs to help yield better customer experiences. Outside of PFI, you might find William on the tennis courts.
Troy is an expert in cloud-based unified communication solutions (aka UCaaS). His understanding of the changing technology landscape helps customers evaluate and identify the best UC, collaboration and mobility solutions for their business. He especially enjoys working with high tech, education and not-for-profit clients. Outside of PFI, Troy is an avid outdoorsman and loves to travel the globe.
Terry ensures we deliver on our promise to make our clients’ lives easier. With almost 30 years in technology industry, he has a knack for quickly identifying client needs and devising a plan. He leads with integrity and honesty to ensure our clients are well cared for. Outside of PFI, Terry enjoys fishing, hunting, & tending his Italian garden.
Sarah’s mantra is “Bring me a problem and I will find a solution.” She finds top talent every time we are in of need more help. She plans awesome events and designs killer team building exercises. Sarah knows what makes Packet Fusion tick and keeps our business operations running like a well-oiled machine. Outside of PFI, Sarah and her family enjoy the arts and root hard for the San Francisco Giants and San Jose Sharks.
When a client needs help with moves, adds or changes to their unified communication solution, they call Richard. He’s extraordinarily contentious and cares about the success of every single one of our clients. Outside of PFI, Richard is a master chef in the kitchen.