Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.
Craig is a seasoned communications executive who’s taken part in the VoIP revolution over the last 20 years. His deep understanding of unified communications and collaboration technology is an asset when it comes to serving customers at the enterprise level. Outside of PFI, his happy place is chillin’ at the family lake house.
Kasey is a seasoned communications executive with over 20 years of telephony experience. He possesses an extensive understanding of unified communications, collaboration and contact center technology as well as the needs of enterprise. Outside of PFI, his happy place is at the beach in San Clemente with his family.
Kevin is an enterprise level UC expert. He possesses deep knowledge of unified communications, collaboration, mobility and video technology and how it can impact business at the enterprise level. Outside of PFI, Kevin enjoys cheering on his kids in various sports and activities.
Kevin has spent over 15 years in the telecommunications industry. His sales and engineering experience provides valuable perspective helping customers evaluate unified communication and collaboration solutions. Outside of PFI, Kevin loves to spend time with his family.
William’s expertise goes far beyond the technology. He understands the evolution of customer service and the unique challenges it poses for contact centers. He offers our clients an analytical approach, utilizing modern KPIs to help yield better customer experiences. Outside of PFI, you might find William on the tennis courts.
Troy is an expert in cloud-based unified communication solutions (aka UCaaS). His understanding of the changing technology landscape helps customers evaluate and identify the best UC, collaboration and mobility solutions for their business. He especially enjoys working with high tech, education and not-for-profit clients. Outside of PFI, Troy is an avid outdoorsman and loves to travel the globe.
Terrin is an expert at helping clients identify the best UC, collaboration and mobility solutions for their business. She continuously educates herself on what’s happening in telecommunications, voice recognition, networks, LAN/WAN/SAN. Outside of PFI, Terrin enjoys tropical adventures with her family and watching her daughters excel in gymnastics and cheerleading.
Rachelle combines her unique background in operations and her ability to really listen to client needs to help design communications solutions for businesses in Greater San Diego area. She truly understands how the solutions we sell actually work in the real world. She takes pride in following through with her clients long after the sale. Outside of PFI, Rachelle loves to cheer on her daughter from the sidelines and volunteer on the YMCA Advisory Board to help improve her community.
Rachel applies both her learned and intuitive marketing expertise to help spread the word about Packet Fusion’s expertise in unified communications, collaboration and contact center solutions. She has her finger on the pulse of trends in online marketing, keeping us abreast of how the changes will impact and improve our marketing. Outside of PFI, Rachel’s happy place is the “Happiest Place on Earth” – Disneyland!
Paul understands that every business has a unique environment. He helps clients navigate the path to the best UC solution for their business – whether in the cloud, on-premise or a hybrid approach. Paul is experienced in a broad range of vertical markets including local government, education, financial and legal services, and Fortune 1000. Outside of PFI, he enjoys coaching youth sports and tackling home improvement projects.
John’s been with Packet Fusion longer than anyone! We rely on his deep background in UC to help work thru the most technical challenges and design the best communication solutions for our clients. Outside of PFI, his happy place is chillin’ on a tropical island beach with his wife.