Packet Fusion Acquires a Genesys (ININ) Elite Partner Further Expanding Contact Center Practice

PLEASANTON, Calif., Sept. 26, 2017 /PRNewswire/ — Packet Fusion, a unified communications and collaboration solutions provider, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA.  ACP specializes in the Genesys Customer Experience Platform and AVST unified communications (UC) solution.  The addition of ACP’s expertise in the contact center space rounds out Packet Fusion’s breadth of services and solutions.

“The traditional UC and cloud market is a crowded space and we feel the contact center world is a great place to differentiate ourselves.   This furthers our commitment and position as a premier contact center solution provider.   We were thrilled to find ACP and look forward to folding their knowledge into ours,” said Matt Pingatore, Packet Fusion CEO.

ACP’s former CEO and President, Richard Klevit has worked in the contact center industry for over 25 years.  Richard’s transition to Packet Fusion’s Managing Director for Contact Center Solutions is accompanied by his team of four Elite certified Genesys engineers with over a hundred years of combined contact center experience.  “I see this acquisition as an opportunity to make an impact in the contact center industry by joining forces with an already seasoned consulting practice.”

This acquisition allows Packet Fusion to provide the best of breed contact center solutions for their customers.  Matt concluded, “We couldn’t be more excited to have the ACP team aboard and instantly add value to our customers with their deep contact center expertise.”

About Packet Fusion

Since 2002, Packet Fusion has concentrated on simplifying communications for their customers by providing the best solutions available.  Packet Fusion worked to become the number one value-added reseller for ShoreTel and has recently expanded their product suite to include 8×8, Dialpad, and Genesys.  The combination of these solutions coupled with the engineering know how and deep understanding of business communications has made Packet Fusion a leader in this space.   For more information, please go to

Looking for more information?

Contact:  Rachel Turkus
Marketing, Packet Fusion

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To see press release on PRWire click here.


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