Genesys Named Forrester Wave Leader 

We expect a lot more traction with ‘WFO’ in 2022. In fact, the best-in-class Genesys Cloud CX™ Workforce Engagement suite was just named a leader in “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021,” for bringing together key elements of WFO. The Genesys solution brings together management and agents for training, growth, and exceptional CX. And Genesys leads with a purpose-built suite that provides modern, AI-enhanced WFO capabilities for businesses of all sizes. Contact us to learn more about implementing Genesys WFO capabilities into your CCaaS solution.