Genesys Named Forrester Wave Leader 

We expect a lot more traction with ‘WFO’ in 2022. In fact, the best-in-class Genesys Cloud CX™ Workforce Engagement suite was just named a leader in “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021,” for bringing together key elements of WFO. The Genesys solution brings together management and agents for training, growth, and exceptional CX. And Genesys leads with a purpose-built suite that provides modern, AI-enhanced WFO capabilities for businesses of all sizes. Contact us to learn more about implementing Genesys WFO capabilities into your CCaaS solution.

Educate me until I’m ready to connect

Educate Me

I would like to connect now

Connect Now