Genesys PureConnect Contact Center Platform
Your Genesys Contact Center gathers critical business data that you can use to improve customer service and increase satisfaction. To do that right, you need to be able to turn that data into actionable insights.
PureConnect from Genesys is a specialized, all-in-one, multi-channel engagement system. Simple to administer, with flexible capabilities that can be adapted to any organization’s unique needs, Genesys PureConnect can be run either on-premise at your business or in the cloud.
Single Platform for Singular Quality
The single platform enables call center organizations to deploy their customer experience processes in a comprehensive way. They are better able to deliver enhanced customer engagement and support, leading to improved customer satisfaction. Agents are better equipped for customer interaction and can use voice or other communications, based on a company’s custom solution, to deliver service excellence.
Configurations and integrations with multiple other systems help to make organizational work flows and processes more efficient. Companies that deploy Genesys PureConnect can improve resource allocation and minimize loss of time for their workers.