Info Gallery2020-10-14T17:46:36-07:00

WELCOME TO THE INFO GALLERY

Our curated collection of technical training, resources, and news designed to help you make informed decisions about cloud, contact center, business telephony, and collaboration solutions.

Mitel / Shoretel

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CLOUD

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UCaas

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Colocation

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Contact Center

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SD-WAN

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Security

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Packet Fusion Resources

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MITEL / SHORETEL

Mitel in the Know

Mitel Connect and TLS 1.2
Microsoft’s Depreciation of LDAP
Mitel’s Speedway Program
Adobe Flash and Mitel Connect
Prevent Alarms and Disconnects

Marketing Materials

MiCloud Connect - Overview
MiCloud Connect - Service Plans
MiCloud Connect Contact Center
Product Bulletin: ShoreTel 14.2 Lifecycle Reminder
Mitel & Microsoft Teams Data Sheet
Mitel & Microsoft Teams Accessory Applications

Case Studies

Business Impact of Customer Service Pain Points
How to Determine TCO for IP Telephone Systems
Mitel / Orion Township
Mitel / Johnson & Bell

One Pagers

MiCloud Connect: One Pager

Videos

Mitel Cloud Communications
Mitel Roadmap
Metrics Matter ShoreTel ECC
Mitel Contact Center
Real Time Analytics for ShoreTel ECC
ShoreTel Connect with Packet Fusion
ShoreTel ECC Analytics Training
Shoretel ECC Basic Script Training
ShoreTel's ECC Call Back Feature
Spotlight Briefing: Mitel
Mitel's Agent Interaction Center
Mitel Connect Client User Training

Tech Documents

Click Here for All Documents

Cloud

Marketing Materials

Evolve IP Guide to Deploy Microsoft Teams
Workspaces by Evolve IP
Evolve IP: Workstream Collaboration
Evolve IP Contact Suite Brief
Benefits of a Cloud Based Phone System
Cloud Unified Communication - Top 5 Benefits
Glossary of Buzzwords
The Business Guide to Cloud Comm.
Cloud Advisor Brief
Achieve Your Cloud Goals
PF Cloud Advisory Services
RapidScale - CloudRecovery
RapidScale - CloudRecovery FAQ
RapidScale - CloudMail
RapidScale - CloudMail FAQ
RapidScale - CloudServer FAQ
RapidScale - CloudServer vs Microsoft Azure
RapidScale - Office 365 Managed Support
RapidScale - CloudServer vs AWS
RapidScale - Hosted Skype for Business
RapidScale - CloudBackup
RapidScale - CloudBackup FAQ
RapidScale - CloudDesktop
RapidScale - CloudDesktop FAQ
RapidScale - CloudDesktop vs Office 365
RapidScale - CloudDesktop vs RackSpace
RapidScale - CloudDesktop vs SoftLayer
RapidScale - Cloud for Automotive
RapidScale - Cloud for Education
RapidScale - Cloud for Enterprise
RapidScale - Cloud for Financial
RapidScale - Cloud for Government
RapidScale - Cloud for Healthcare
RapidScale - Cloud for Insurance
RapidScale - Cloud for Legal
RapidScale - Cloud for Logistics
RapidScale - Cloud for Manufacturing
RapidScale - Cloud for Real Estate
RapidScale - Cloud for Retail
RapidScale - Cloud for Small Business
RapidScale - Cloud for Software
SADA - G Suite for Enterprise
SADA - Google Cloud Platform
TierPoint - Journey To The Cloud
TierPoint - Managed Cloud Services
TierPoint - DRaaS
TierPoint - DRaaS - WorkGroup Recovery
TierPoint - Managed Azure
TPx - Frost and Sullivan
Vonage - 8 Reasons To Switch To Cloud
Vonage - CX Cloud Express
Windstream - Cloud Connect Comparison

Case Studies

Evolve IP / Johnson
Evolve IP / Get Insured
Evolve IP / Tatnall
Rackspace / YETI
Rackspace / Ulta
Rackspace / Six Flags
Rackspace / Santikos
RapidScale / Southern California City Department
RapidScale / Regional Law Firm
RapidScale / Pharmaceutical
RapidScale / Medical Manufacturing
RapidScale / Manufacturing
RapidScale / Lumber Manufacturer
RapidScale / Large Hospice
RapidScale / Healthcare
RapidScale / National Law Firm
RapidScale / Medical Rehab Facility
SADA / Digital First Media
SADA / MadHive
TierPoint / Healthcare
TierPoint / Retail
Vonage Business / Acrylic Tank Manufacturing
Vonage Business / RMR & Associates

One Pagers

Evolve Teams - One Pager
Evolve IP - One Pager
Rackspace - One Pager
RapidScale - One Pager
SADA - One Pager
TierPoint - One Pager
TPx - One Pager

Videos

Five Reasons Why You Need a Cloud Advisor
SADA - Google Cloud
SADA - Colgate-Palmolive
SADA - Lahey Health

UCaaS

Marketing Materials

Avant UCaaS 6-12 Report
Achieve Your Business Phone System Goals
Dialpad - VoiceAI Support
Dialpad - Zendesk
Dialpad - Call Center
Dialpad - G Suite
Dialpad - Office 365
Dialpad - OKTA
Dialpad - OneLogin
Dialpad - Polycom
Dialpad - Salesforce
Dialpad - ServiceNow
Dialpad - UberConference
Dialpad - VoiceAI Sales
Fuze - Data Platform - Solution Overview
Fuze - Skype for Business Online Integration
Fuze - Conferencing and Collaboration
RingCentral - Future of Comm. in Healthcare
RingCentral - Automatic Call Recording
RingCentral - Global Office
RingCentral - Meetings
Talkdesk - Boost
Talkdesk - Callbar
Talkdesk - AppConnect
Talkdesk - inContact

Case Studies

8x8 / iCruise
8x8 / AON-Hewitt
8x8 / Movement Mortgage
8x8 / UFC
Dialpad / Xero
 Dialpad / Code42
Dialpad / Denison University
Dialpad / HUGE
Dialpad / PlanGrid
Evolve IP / Tatnall
Fuze / NFI Industries
Fuze / Hanger
Fuze / Associated Press (AP)
Masergy / Hubbell Partners (UCaaS)
RingCentral / CMMS Data Group
RingCentral / PGA
RingCentral / Workato
Talkdesk / Cognosante
Talkdesk / UCaaS
Vonage Business / Acrylic Tank Manufacturing
Vonage Business / RMR & Associates
Windstream / Communicare
Windstream / Knoxville
Windstream / Healthcare
Windstream / Material Handling
Windstream / Restaurant
Windstream / Education
Windstream / Entertainment
Windstream / Food
Windstream / CCaaS/UCaaS

One Pagers

Fuze - One Pager
RingCentral One Pager
TPx - One Pager
Windstream - One Pager

Videos

Certificate Based Authentication
Packet Fusion and 8x8 - Lunch & Learn Webinar
8x8 - Engagement is: Connection, Context and Collaboration
Regus + 8x8 - A Partnership in Global Business Growth

Colocation

Marketing Materials

Equinix - ECX Fabric Footprint Map
Equinix - Partner Profit Ecosystem - Infographic
Equinix - ECX Fabric Availability Link
Equinix - Cloud Exchange
Equinix - IOA Playbook
Equinix - Performance Hub

Case Studies

Equinix - IBM Softlayer Platform
Equinix - Google Cloud Platform
Equinix - Healthcare
Equinix - Automotive
Equinix - Consumer Retail
Equinix - Insurance
Equinix - Manufacturing
Equinix - Pharmaceuticals
Equinix - Professional Services
Equinix - Retail Banking
Equinix - Transportation
Equinix - Wealth Management

Videos

Equinix - Data Center Tour
Equinix - Cloud Exchange Fabric™ Overview

Contact Center

Marketing Materials

8x8 - Cloud Contact Center
8x8 - X-Series
Five9 - Blended Cloud Contact Center
Five9 - Outbound Cloud Contact Center
Five9 - Inbound Cloud Contact Center
Five9 - Call Center Software
Fuze - Contact Center
Genesys - Contact Center Outsourcer
Genesys - PureCloud - Economic Impact
Genesys - PureCloud Platform
Genesys - PureBridge
Genesys - PureCloud Competitive Advantages
Masergy - CCaaS - Buyers guide
Masergy - Solution Brief - CCaaS
Masergy - Helping You Sell - CCaaS
RingCentral - Contact Center
Windstream - CCaaS

Case Studies

4 Ways to Improve Your Contact Center
Five9 / Teledoc
Five9 / RJR Technology
Five9 / NexRep
Five9 / Englishtown
Genesys / Philips
Genesys / T-Mobile
Nice inContact / Check Into Cash
Nice inContact / TechStyle
Nice inContact / Delta Air Lines

One Pagers

8x8 One Pager
NICE inContact - One Pager
Genesys One Pager

Videos

Real Time Reporting with Real Time Results
8x8 - By The Numbers
Packet Fusion and Mitel - Lunch & Learn

SD-WAN

Marketing Materials

Palo Alto Prisma - SD-WAN Market
Aryaka - SD-WAN Market
Aryaka - SmartACCESS
Aryaka - SD-WAN vs. MPLS
Aryaka - The CIOs Guide to SD-WAN
Aryaka - SmartCONNECT
Masergy - SD-WAN
Masergy - Solution Brief - SD-WAN
RapidScale - SD-WAN
TPx - ITx Managed WAN
TPx - Managed SD-WAN with 4G LTE
TPx - Managed SD-WAN
Windstream - SD-WAN Concierge
Windstream - Fact Sheet - SD-WAN
Windstream - OfficeSuite with SD-WAN
Windstream - SD-WAN Administration Guide

Case Studies

Aryaka / Pilot Freight Services
Aryaka / City & Guilds Group
Aryaka / Makino
Aryaka / Element Solutions
Masergy / Pearl + Meyer (SD-WAN)
Masergy / Teknion (SD-WAN)
TPx / Managed Hybrid WAN
TPx / Managed WAN 4G LTE
TPx / Managed WAN Optimization
Windstream / Industrial (SD-WAN)

One Pagers

Aryaka - One Pager
Masergy - One Pager
RapidScale - One Pager
TPx - One Pager
Windstream - One Pager

Videos

Lunch & Learn: Avant CIO Insight Webinar

Security

Marketing Materials

Prisma - Prisma Access at a Glance
Prisma - Better Together: Prisma Access and CloudGenix SD-WAN
Cloudgenix - Instant-On Network (ION) Device Family
Cato - Secure, SLA-Backed SD-WAN for Unified Communication and UcaaS
Cato - MPLS, SD-WAN, and SASE
Cato - The Optimal Architecture to Secure and Connect the New Enterprise Perimeter
Equinix and Synoptek - White Paper
Equinix and Synoptek - White Paper
Synoptek - Security Posture Assessment
Synoptek - Understanding Synoptek Security Services
Trustwave - Once and Future Threats
Trustwave - Database Security Solutions
Trustwave - 7 Experts on Security Maturity
Trustwave - 7 Experts on Database Security
Trustwave - 7 Experts on Advanced Threat Detection
Cloudfare SSL for SaaS
Cloudfare for SaaS Providers
Cloudfare - Critical Considerations for SaaS Providers
Masergy - Managed Security Services
Masergy - Forrester Top Research For CIOs Security
RapidScale - CloudSecurity
RapidScale - Mimecast
RapidScale - Mimecast Awareness Training
TierPoint - Managed Security and Compliance
TPx - MSx - Managed Endpoints
TPx - MSx - Managed Firewalls

Case Studies

Synoptek / Managed Performance Hub
Trustwave / Seeding Safe Collaboration
Trustwave / Fueling a Healthy Security Diet
Trustwave / Creating a Virtual Fort Knox
Masergy / Intertrust Group (Security)
Masergy / CDH (Security)

One Pagers

Colgate - Customer Success
Synoptek - Protect Your Data, Your Assets, Your Business
Synoptek - Holistic Security Monitoring is No Longer an Option
Trustwave -Testing the Depths of Your Security
Masergy - One Pager

Packet Fusion Resources

Resources for Managing in Today's Changing Environment

Mitel Provides Virtualization Upgrades at No Charge
E911 is a Federal Mandate: Are you compliant?
Work@Home Checklist for Employers
Five Solutions To Enable Your Mobile Workforce
Video Messages: Nailing Your Content and Delivery
Do’s and Don’ts for Managing a Remote Workforce
Enabling Effective Communication During COVID-19

Lunch & Learn Webinars

Dialpad: Making Remote Work for Your Team
SADA: The Power of Google Cloud
Mitel + Microsoft Teams
The Zoom Phone Experience
Genesys: Artificial Intelligence
RingCentral: Business Continuity
Dialpad: The Revolution of Voice in Today's Cloud World
Mitel: Finding the Right Cloud Solution for your business
8x8: Industry Solutions (state & local gov)
Avant: What you need to know about SD-WAN

Tech Talk Videos

SSL Certificates Introduction
SSL Certificates: Part 2
SSL Certificates: Part 3
Mitel Connect Client User Training
5 Things: Mitel's Agent Interaction Center
Hunt Group and Work Group Admin Training

Announcements

Remote Support Plan of Action
Five Solutions To Enable Your Mobile Workforce
Labor Rate Increase
Time & Materials Policy

Newsletters

October 2020
September 2020
August 2020
July 2020
June 2020
May 2020
April 2020
March 2020 - Special Edition
February 2020
January 2020
December 2019
November 2019
October 2019
September 2019

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