WELCOME TO THE INFO GALLERY
Our curated collection of technical training, resources, and news designed to help you make informed decisions about cloud, contact center, business telephony, and collaboration solutions.
Our curated collection of technical training, resources, and news designed to help you make informed decisions about cloud, contact center, business telephony, and collaboration solutions.
MITEL / SHORETEL
Mitel in the Know
Marketing Materials
MiCloud Connect - Overview
MiCloud Connect - Service Plans
MiCloud Connect Contact Center
Product Bulletin: ShoreTel 14.2 Lifecycle Reminder
Mitel & Microsoft Teams Data Sheet
Mitel & Microsoft Teams Accessory Applications
Case Studies
Business Impact of Customer Service Pain Points
How to Determine TCO for IP Telephone Systems
Mitel / Orion Township
Mitel / Johnson & Bell
One Pagers
MiCloud Connect: One Pager
Videos
Mitel Roadmap
Metrics Matter ShoreTel ECC
Mitel Contact Center
Real Time Analytics for ShoreTel ECC
ShoreTel Connect with Packet Fusion
ShoreTel ECC Analytics Training
Shoretel ECC Basic Script Training
ShoreTel's ECC Call Back Feature
Spotlight Briefing: Mitel
Mitel's Agent Interaction Center
Mitel Connect Client User Training
Tech Documents
Click Here for All Documents
Cloud
Marketing Materials
Genesys Cloud Infographic - Supporting seasonal demands
Evolve IP Guide to Deploy Microsoft Teams
Workspaces by Evolve IP
Evolve IP: Workstream Collaboration
Evolve IP Contact Suite Brief
Benefits of a Cloud Based Phone System
Cloud Unified Communication - Top 5 Benefits
Glossary of Buzzwords
The Business Guide to Cloud Comm.
Cloud Advisor Brief
Achieve Your Cloud Goals
PF Cloud Advisory Services
RapidScale - CloudRecovery
RapidScale - CloudRecovery FAQ
RapidScale - CloudMail
RapidScale - CloudMail FAQ
RapidScale - CloudServer FAQ
RapidScale - CloudServer vs Microsoft Azure
RapidScale - Office 365 Managed Support
RapidScale - CloudServer vs AWS
RapidScale - Hosted Skype for Business
RapidScale - CloudBackup
RapidScale - CloudBackup FAQ
RapidScale - CloudDesktop
RapidScale - CloudDesktop FAQ
RapidScale - CloudDesktop vs Office 365
RapidScale - CloudDesktop vs RackSpace
RapidScale - CloudDesktop vs SoftLayer
RapidScale - Cloud for Automotive
RapidScale - Cloud for Education
RapidScale - Cloud for Enterprise
RapidScale - Cloud for Financial
RapidScale - Cloud for Government
RapidScale - Cloud for Healthcare
RapidScale - Cloud for Insurance
RapidScale - Cloud for Legal
RapidScale - Cloud for Logistics
RapidScale - Cloud for Manufacturing
RapidScale - Cloud for Real Estate
RapidScale - Cloud for Retail
RapidScale - Cloud for Small Business
RapidScale - Cloud for Software
SADA - G Suite for Enterprise
SADA - Google Cloud Platform
TierPoint - Journey To The Cloud
TierPoint - Managed Cloud Services
TierPoint - DRaaS
TierPoint - DRaaS - WorkGroup Recovery
TierPoint - Managed Azure
TPx - Frost and Sullivan
Vonage - 8 Reasons To Switch To Cloud
Vonage - CX Cloud Express
Windstream - Cloud Connect Comparison
Case Studies
Evolve IP / Johnson
Evolve IP / Get Insured
Evolve IP / Tatnall
Rackspace / YETI
Rackspace / Ulta
Rackspace / Six Flags
Rackspace / Santikos
RapidScale / Southern California City Department
RapidScale / Regional Law Firm
RapidScale / Pharmaceutical
RapidScale / Medical Manufacturing
RapidScale / Manufacturing
RapidScale / Lumber Manufacturer
RapidScale / Large Hospice
RapidScale / Healthcare
RapidScale / National Law Firm
RapidScale / Medical Rehab Facility
SADA / Digital First Media
SADA / MadHive
TierPoint / Healthcare
TierPoint / Retail
Vonage Business / Acrylic Tank Manufacturing
Vonage Business / RMR & Associates
One Pagers
Evolve Teams - One Pager
Evolve IP - One Pager
Rackspace - One Pager
RapidScale - One Pager
SADA - One Pager
TierPoint - One Pager
TPx - One Pager
Videos
Five Reasons Why You Need a Cloud Advisor
SADA - Google Cloud
SADA - Colgate-Palmolive
SADA - Lahey Health
UCaaS
Marketing Materials
Avant UCaaS 6-12 Report 2020
Achieve Your Business Phone System Goals
Dialpad - VoiceAI Support
Dialpad - Zendesk
Dialpad - Call Center
Dialpad - G Suite
Dialpad - Office 365
Dialpad - OKTA
Dialpad - OneLogin
Dialpad - Polycom
Dialpad - Salesforce
Dialpad - ServiceNow
Dialpad - UberConference
Dialpad - VoiceAI Sales
Fuze - Data Platform - Solution Overview
Fuze - Skype for Business Online Integration
Fuze - Conferencing and Collaboration
RingCentral - Future of Comm. in Healthcare
RingCentral - Automatic Call Recording
RingCentral - Global Office
RingCentral - Meetings
Talkdesk - Boost
Talkdesk - Callbar
Talkdesk - AppConnect
Talkdesk - inContact
AVANT Podcast Explores the Power of Office Tools in UC and CC
Case Studies
8x8 / iCruise
8x8 / AON-Hewitt
8x8 / Movement Mortgage
8x8 / UFC
Dialpad / Xero
Dialpad / Code42
Dialpad / Denison University
Dialpad / HUGE
Dialpad / PlanGrid
Evolve IP / Tatnall
Fuze / NFI Industries
Fuze / Hanger
Fuze / Associated Press (AP)
Masergy / Hubbell Partners (UCaaS)
RingCentral / CMMS Data Group
RingCentral / PGA
RingCentral / Workato
Talkdesk / Cognosante
Talkdesk / UCaaS
Vonage Business / Acrylic Tank Manufacturing
Vonage Business / RMR & Associates
Windstream / Communicare
Windstream / Knoxville
Windstream / Healthcare
Windstream / Material Handling
Windstream / Restaurant
Windstream / Education
Windstream / Entertainment
Windstream / Food
Windstream / CCaaS/UCaaS
One Pagers
Fuze - One Pager
RingCentral One Pager
TPx - One Pager
Windstream - One Pager
Videos
Zoom Interviews Matt Pingatore
Certificate Based Authentication
Packet Fusion and 8x8 - Lunch & Learn Webinar
8x8 - Engagement is: Connection, Context and Collaboration
Regus + 8x8 - A Partnership in Global Business Growth
Microsoft UCaaS Teams (Short Version)
Microsoft UCaaS Teams (Medium Version)
Colocation
Marketing Materials
Equinix - ECX Fabric Footprint Map
Equinix - Partner Profit Ecosystem - Infographic
Equinix - ECX Fabric Availability Link
Equinix - Cloud Exchange
Equinix - IOA Playbook
Equinix - Performance Hub
Case Studies
Equinix - IBM Softlayer Platform
Equinix - Google Cloud Platform
Equinix - Healthcare
Equinix - Automotive
Equinix - Consumer Retail
Equinix - Insurance
Equinix - Manufacturing
Equinix - Pharmaceuticals
Equinix - Professional Services
Equinix - Retail Banking
Equinix - Transportation
Equinix - Wealth Management
Videos
Equinix - Data Center Tour
Equinix - Cloud Exchange Fabric™ Overview
Contact Center
Marketing Materials
AVANT 6-12 CCaaS Report June-2021
2020 Gartner Magic Quadrant report
8x8 - Cloud Contact Center
8x8 - X-Series
Five9 - Blended Cloud Contact Center
Five9 - Outbound Cloud Contact Center
Five9 - Inbound Cloud Contact Center
Five9 - Call Center Software
Fuze - Contact Center
Genesys - Contact Center Outsourcer
Genesys - PureCloud - Economic Impact
Genesys - PureCloud Platform
Genesys - PureBridge
Genesys - PureCloud Competitive Advantages
Masergy - CCaaS - Buyers guide
Masergy - Solution Brief - CCaaS
Masergy - Helping You Sell - CCaaS
RingCentral - Contact Center
Windstream - CCaaS
Case Studies
4 Ways to Improve Your Contact Center
Five9 / Teledoc
Five9 / RJR Technology
Five9 / NexRep
Five9 / Englishtown
Genesys / Philips
Genesys / T-Mobile
Nice inContact / Check Into Cash
Nice inContact / TechStyle
Nice inContact / Delta Air Lines
One Pagers
8x8 One Pager
NICE inContact - One Pager
Genesys One Pager
Videos
Real Time Reporting with Real Time Results
8x8 - By The Numbers
Packet Fusion and Mitel - Lunch & Learn
SD-WAN
Marketing Materials
Palo Alto Prisma - SD-WAN Market
Aryaka - SD-WAN Market
Aryaka - SmartACCESS
Aryaka - SD-WAN vs. MPLS
Aryaka - The CIOs Guide to SD-WAN
Aryaka - SmartCONNECT
Masergy - SD-WAN
Masergy - Solution Brief - SD-WAN
RapidScale - SD-WAN
TPx - ITx Managed WAN
TPx - Managed SD-WAN with 4G LTE
TPx - Managed SD-WAN
Windstream - SD-WAN Concierge
Windstream - Fact Sheet - SD-WAN
Windstream - OfficeSuite with SD-WAN
Windstream - SD-WAN Administration Guide
Case Studies
Aryaka / Pilot Freight Services
Aryaka / City & Guilds Group
Aryaka / Makino
Aryaka / Element Solutions
Masergy / Pearl + Meyer (SD-WAN)
Masergy / Teknion (SD-WAN)
TPx / Managed Hybrid WAN
TPx / Managed WAN 4G LTE
TPx / Managed WAN Optimization
Windstream / Industrial (SD-WAN)
One Pagers
Aryaka - One Pager
Masergy - One Pager
RapidScale - One Pager
TPx - One Pager
Windstream - One Pager
Videos
Lunch & Learn: Avant CIO Insight Webinar
Security
Marketing Materials
Cato - Quick Overview
Vulnerability Assessment
SolarWinds Security Breach
Prisma - Better Together: Prisma Access and CloudGenix SD-WAN
Cloudgenix - Instant-On Network (ION) Device Family
Cato - Secure, SLA-Backed SD-WAN for Unified Communication and UcaaS
Cato - MPLS, SD-WAN, and SASE
Cato - The Optimal Architecture to Secure and Connect the New Enterprise Perimeter
Equinix and Synoptek - White Paper
Equinix and Synoptek - White Paper
Synoptek - Security Posture Assessment
Synoptek - Understanding Synoptek Security Services
Trustwave - Once and Future Threats
Trustwave - Database Security Solutions
Trustwave - 7 Experts on Security Maturity
Trustwave - 7 Experts on Database Security
Trustwave - 7 Experts on Advanced Threat Detection
Trustwave SpiderLabs Fact Sheet
Cloudfare SSL for SaaS
Cloudfare for SaaS Providers
Cloudfare - Critical Considerations for SaaS Providers
Masergy - Managed Security Services
Masergy - Forrester Top Research For CIOs Security
RapidScale - CloudSecurity
RapidScale - Mimecast
RapidScale - Mimecast Awareness Training
TierPoint - Managed Security and Compliance
TPx - MSx - Managed Endpoints
TPx - MSx - Managed Firewalls
Case Studies
Synoptek / Managed Performance Hub
Trustwave / Seeding Safe Collaboration
Trustwave / Fueling a Healthy Security Diet
Trustwave / Creating a Virtual Fort Knox
Masergy / Intertrust Group (Security)
Masergy / CDH (Security)
One Pagers
Colgate - Customer Success
Synoptek - Protect Your Data, Your Assets, Your Business
Synoptek - Holistic Security Monitoring is No Longer an Option
Trustwave -Testing the Depths of Your Security
Masergy - One Pager
Packet Fusion Resources
Resources for Managing in Today's Changing Environment
Everything you need to know about the July 4 holiday Kaseya Ransomware Attack
Mitel Provides Virtualization Upgrades at No Charge
E911 is a Federal Mandate: Are you compliant?
Work@Home Checklist for Employers
Five Solutions To Enable Your Mobile Workforce
Video Messages: Nailing Your Content and Delivery
Do’s and Don’ts for Managing a Remote Workforce
Enabling Effective Communication During COVID-19
AVANT 2021 State of Disruption Report
Lunch & Learn Webinars
CATO Networks Roundtable - The Future is SASE
Mitel Roundtable - On-Prem Connect Roadmap
Dialpad Roundtable - UCaaS 2021
Zoom Roundtable - Building Forward
Talkdesk Roundtable - Contact Center
Packet Fusion Roundtable - Industry Trends
Why SD-WAN? Why Windstream Enterprise?
Fuze: Power up with Fuze and Microsoft Teams
Genesys: Imagine the Contact Center of the Future
Trustwave Emerging Cyber Security Threats
Dialpad: Making Remote Work for Your Team
SADA: The Power of Google Cloud
Mitel + Microsoft Teams
The Zoom Phone Experience
Genesys: Artificial Intelligence
RingCentral: Business Continuity
Dialpad: The Revolution of Voice in Today's Cloud World
Mitel: Finding the Right Cloud Solution for your business
8x8: Industry Solutions (state & local gov)
Avant: What you need to know about SD-WAN
Tech Talk Videos
Mobility Flash Deprecation
SSL Certificates Introduction
SSL Certificates: Part 2
SSL Certificates: Part 3
Mitel Connect Client User Training
5 Things: Mitel's Agent Interaction Center
Hunt Group and Work Group Admin Training
Technical Explainer Videos
SHAKEN/STIR can improve bottom line
Microsoft UCaaS Teams (3 minute version)
Microsoft UCaaS Teams (5 minute version)
Microsoft UCaaS Teams (9 minute version)
Announcements
Remote Support Plan of Action
Five Solutions To Enable Your Mobile Workforce
Labor Rate Increase
Time & Materials Policy
Newsletters
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
