Getting to the cloud has taken on a whole new urgency lately, changing the way traditional businesses operate. Packet Fusion has been busy helping organizations manage the new digital normal, making sure they are able to stay connected and deliver great service to their customers. Here are a few examples:
CyberCoders is a permanent placement recruiting company with more than 350 recruiters nationwide. When the stay-at-home guidelines were established, they had to accommodate a remote workforce—fast, but their on-prem phone system’s SIP trunking solution wasn’t forwarding calls properly—a critical issue that was crippling their ability to conduct business. Packet Fusion identified the issue within 30 minutes and turned on 150 SIP trunks on IntelePeer so they could be up and running.
Smart & Final is a grocery chain with over 325 stores in the Western United States. The stay-at-home guidelines meant they had to enable their customer service staff to work remotely, so they needed to re-assign their extensions in Mitel Connect. Packet Fusion turned the request around in less than 24 hours, enabling them to handle the increased volume of calls immediately.
Resources to Help
We’ve selected some resources to help you manage the new digital normal which you will find in our Info Gallery.
- Work@Home Checklist for Employers
- Five Solutions to Enable your Mobile Workforce
- Video Messages: Nailing your Content and Delivery
- Do’s and Don’ts for Managing a Remote Workforce
- Enabling Effective Communication During COVID-19
Sorting through vendor offerings can be daunting in the best of times. Right now, it’s even more complex with many vendors offering special deals and packages, including 8×8, Dialpad, Genesys, GoToMeeting, LifeSize, Mitel, Ring Central and Zoom. If you are an educator (K-12), a healthcare provider, or a non-profit, you can get RingCentral Office FREE of charge for 3 months. To take advantage of this offer, please click here.
As a trusted advisor, we have made it our business to know each vendor’s strengths and weaknesses, and we are prepared to match your needs and budget to the best solutions.
Check out all of the resources in our Info Gallery. Please contact your sales rep to assist you.
As CEO of Packet Fusion, Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.