Learn at Your Pace
Technology drives productivity and efficiency but making an educated decision about changes or upgrades to your phone system, infrastructure and/or Contact Center requires good information about how the technology can help today and into the future. Take the extra time to access our vast library of educational blogs and technology resources, and benefit from our 20 years in the telephony, unified communications, and contact center space.
Buzz Words to Know
Growing your business in today’s world means leveraging technology tools and knowing the current language of these tools. We understand that it can be difficult to stay on top of everything so here is a glossary of Buzz Terms that will be relevant for you.
Business Phones & Collaboration Tools
Continue your learning with white papers, eBooks and educational downloads designed as reference guides for helping your team get up to speed with technology options.
Mitel/ShoreTel Connect With Packet Fusion
The Business Guide to Cloud Communications
How to Determine TCO for IP Telephone Systems
Contact Center Resources
The Changing Landscape of Contact Center KPIS
Call center key performance indicators (KPIs) have evolved. Along with a subtle industry nomenclature change from ‘call center’ to ‘contact center’, a host of new customer contact methods and a new definition of customer service has been born.
5 Key Metrics Every Call Center Mangaer Should Master
These 5 statistics, when looked at through a new lens, have the power to change the definition of “good service” and provide a road map to improve your customers’ journey. Listen to Peter Hornberger from Brightmetrics break them down for you.
Certificate Based Authentication
During this 30-minute recording, Packet Fusion’s William Holmes answers the question: “What does ‘secure’ mean?” He takes the listener through the history of authentication and what it means for your ShoreTel phone system.