Charlotte ShoreTel/Mitel and Genesys Support Experts
ShoreTel Support for Charlotte businesses and Genesys phone support for call center communications excellence
LOOKING FOR SHORETEL OR GENESYS SUPPORT FOR CHARLOTTE NC?
ShoreTel support is one of those things that we often don’t think about until we need it.
ShoreTel support is one of those things that we don’t think about until a service issue occurs. Then you get a “phones are down” email from your sales team when they are unable to call their prospects. Or you hear from your contact center manager who is looking at a room full of customer communication team experts whose phones aren’t ringing.
Those are the times when you deserve a ShoreTel technical support team of engineers who you can reach at any time – and who can troubleshoot your ShoreTel system or service problem, getting your phones back up quickly. It is crucial to keeping your enterprise or call center operations running.
You will be glad when you have a Charlotte ShoreTel technical support partner in Packet Fusion.
Are you ready for the next level of ShoreTel support? Reach out to us today with any customer assistance problems, too.
Or if Genesys systems are what you depend on to run your call center, then our engineers are also here to help. We have the Genesys cloud and Genesys contact center expertise to help your team keep talking and your customers happy. Call or contact us for industry-leading Genesys assistance in Charlotte.
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Why Packet Fusion as Your Charlotte ShoreTel Support Provider?
Packet Fusion is your Charlotte ShoreTel technical and business communication support provider that you can work with to:
- Install your Mitel/ShoreTel phone system
- Monitor your phone system to keep it running properly
- Install software patches and system updates to keep your system current
- Be there and ready for technical help when your phone system goes down
If your Charlotte-based business needs support, you should have a ShoreTel support provider with a Charlotte team dedicated to getting and keeping your ShoreTel communications solution up and running any time you require us. That is where Packet Fusion comes in. We provide support for your customer, technical, cloud, network, and communications service needs. Your time is too valuable to worry if your technology is working properly. Our certified engineers can analyze your Charlotte ShoreTel system and make sure you have everything working in top form.
Advanced Support for Genesys Phone Systems
Providing customer support and business services in Charlotte for ShoreTel is only part of our customer service story. Packet Fusion also specializes in Genesys phone systems and Genesys contact centers. We help with Genesys cloud capabilities for the enterprise and to find the top Genesys software solutions for our clients. Our Genesys industry experts and support team engineers are also here for our Charlotte business customers. We are pleased to offer a variety of communications solutions from all major solution providers.
Plan your migration path to Mitel’s platform
From ShoreTel to Mitel MiVoice Connect
Mitel recently purchased ShoreTel and introduced a different naming convention. ShoreTel Connect is now called Mitel MiVoice Connect.
What is this awesome new platform? Connect is the newest version of Mitel’s unified communications client, providing a more modern look and feel to the desktop client. It includes functionality such as:
- Presence
- SoftPhone
- Instant Messaging
- Video Conferencing
How do I get onto the latest version of Mitel?
Your business communications software upgrade is included in our Charlotte Mitel support offerings at no charge. Contact your sales rep who can engage our expert engineers with any questions or clientservices@packetfusion.com
When do I have to upgrade?
For ShoreTel and Mitel support in Charlotte, we would recommend that you upgrade soon to take advantage of the expanded tools. You don’t even need to go to the cloud to take advantage of all the next level unified communications features. Since Mitel committed to supporting ShoreTel 14.2 software, Enterprise Contact Center, and Mobility 8 only through December 2019, if you haven’t upgraded yet – the time is now!
Let us assist your Charlotte-based business with planning a real migration path to Mitel’s platform, which offers onsite and cloud options including 40 advanced apps, CRM integration, collaboration tools, mobility, and more. There’s no need to discard your existing investment in your ShoreTel solution to move to the cloud. When you think of top-level support for your communication tools, think of Packet Fusion first.
GET CHARLOTTE SHORETEL CONNECT HELP
IT’S NOT ENOUGH TO SAY YOU PROVIDE THE BEST SHORETEL SUPPORT, YOU HAVE TO PROVE IT.
The Packet Fusion engineers who provide support for our Charlotte customers with ShoreTel and Mitel systems are all Tier II certified with ShoreTel. They know our industry and work only on ShoreTel Mitel support. Plus, our state-of-the-art NOC helps ensure top-notch service for our clients. Other Packet Fusion benefits:
- 20+ certified, dedicated ShoreTel/Mitel experts on staff
- Proactive real-time monitoring for both your voice and data network
- Automatic configuration backups
- Help desk resources at whatever times you need us, 24 x 7 x 365
- Onsite assistance and technical resources throughout the world
- Stocked emergency replacements parts delivered in person
- Contact Center division to design and support advanced environments
- LAN/WAN expertise with CCNA, CCNP, and CCIE certifications.
- 98.5% customer satisfaction rating that can’t be beat
GET BETTER CHARLOTTE SHORETEL SUPPORT
We are here with full customer support, and 24/7/365 urgent technical business support services for all of your on-premises and cloud-based communications.
Looking for a Charlotte Mitel ShoreTel Reseller?
Call Packet Fusion first. We don’t just provide Mitel ShoreTel support in the Charlotte area, we are also one of the top Mitel ShoreTel resellers in the nation. Packet Fusion is partnering with the major business phone manufacturers:
- Mitel/ShoreTel
- 8×8
- Ring Central
- Zoom
… and more to make the delivery of new systems and support with parts and end-to-end communications solutions for our clients as easy as possible.
Mitel ShoreTel Support – We Have You Covered
Nationwide Support
Packet Fusion also offers assistance and technical and customer service to our clients across the nation. If you have additional offices within the United States, there is a good chance we are there, too. With expertise to solve communications system problems for both Mitel ShoreTel systems and Genesys systems, let us be your go-to support provider, too. Need a hand with choosing a new system? We have you covered. Need tech support? We can do that. Or want to start with a full communications systems analysis to deliver the top call center or business services for your clients? We are here as your full service support solution. Just get in touch by phone or by using our contact page and we can set up a call just about any day at your earliest convenience to review your needs.
Why partner with Packet Fusion for your ShoreTel Mitel Support?
- 24/7 support gives you a guaranteed response
- Complete nationwide coverage gives you faster response
- 20+ years of experience give you confidence that we can help solve your issues
More Charlotte Business Resources
More Charlotte Business Resources
Charlotte, North Carolina is a fast-growing cultural, economic, and transportation center. As home to the corporate headquarters of some of the nation’s largest financial institutions, Charlotte has been the second-largest banking center in the United States since 1995. It is also home to seven Fortune 500 companies in its metropolitan area. Charlotte is a great place to do business.
To find business and industry resources to help your company reach the next level in Charlotte, check out your local business chamber. The Charlotte Area Chamber of Commerce website describes how it provides members a variety of services in the areas of advocacy, professional development, and education to support the local business community. The Charlotte Area Chamber also serves as the voice for business-related information, peer-to-peer networking opportunities, making regional-level connections to help benefit businesses in our area. Reach them. The Charlotte Area Chamber shares exceptional opportunities as part of the services that they offer. Reach them using this form by phone at 704-980-8272 or by email.
Another possible source of business resources for Charlotte-based businesses is through the City of Charlotte website, which provides a list of resources available to people who want to start and grow companies in the Charlotte area. Check out the website, the gateway to business assistance and resources in Charlotte, North Carolina.
