Detroit ShoreTel/Mitel and Genesys Support Experts

ShoreTel Support for Detroit businesses and Genesys phone support for call center communications excellence

LOOKING FOR SHORETEL OR GENESYS SUPPORT FOR DETROIT MI?

ShoreTel support is one of those things that we often don’t think about until we need it.

ShoreTel support is one of those things that we don’t think about until a service issue occurs. Then you get a “phones are down” email from your sales team when they are unable to call their prospects. Or you hear from your contact center manager who is looking at a room full of customer communication team experts whose phones aren’t ringing.

Those are the times when you deserve a ShoreTel technical support team of engineers who you can reach at any time – and who can troubleshoot your ShoreTel system or service problem, getting your phones back up quickly. It is crucial to keeping your enterprise or call center operations running.

You will be glad when you have a Detroit ShoreTel technical support partner in Packet Fusion.

Are you ready for the next level of ShoreTel support? Reach out to us today with any customer assistance problems, too.

Or if Genesys systems are what you depend on to run your call center, then our engineers are also here to help. We have the Genesys cloud and Genesys contact center expertise to help your team keep talking and your customers happy. Call or contact us for industry-leading Genesys assistance in Detroit.

Better Detroit ShoreTel Support or Genesys Call Center Help is a Form Away:

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Why Packet Fusion as Your Detroit ShoreTel Support Provider?

Packet Fusion is your Detroit ShoreTel technical and business communication support provider that you can work with to:

  • Install your Mitel/ShoreTel phone system
  • Monitor your phone system to keep it running properly
  • Install software patches and system updates to keep your system current
  • Be there and ready for technical help when your phone system goes down

If your Detroit-based business needs support, you should have a ShoreTel support provider with a Detroit team dedicated to getting and keeping your ShoreTel communications solution up and running any time you require us. That is where Packet Fusion comes in. We provide support for your customer, technical, cloud, network, and communications service needs. Your time is too valuable to worry if your technology is working properly. Our certified engineers can analyze your Detroit ShoreTel system and make sure you have everything working in top form.

Advanced Support for Genesys Phone Systems

Providing customer support and business services in Detroit for ShoreTel is only part of our customer service story. Packet Fusion also specializes in Genesys phone systems and Genesys contact centers. We help with Genesys cloud capabilities for the enterprise and to find the top Genesys software solutions for our clients. Our Genesys industry experts and support team engineers are also here for our Detroit business customers. We are pleased to offer a variety of communications solutions from all major solution providers.

Get Detroit ShoreTel Connect Help

Plan your migration path to Mitel’s platform

From ShoreTel to Mitel MiVoice Connect

Mitel recently purchased ShoreTel and introduced a different naming convention. ShoreTel Connect is now called Mitel MiVoice Connect.

What is this awesome new platform? Connect is the newest version of Mitel’s unified communications client, providing a more modern look and feel to the desktop client. It includes functionality such as:

  • Presence
  • SoftPhone
  • Instant Messaging
  • Video Conferencing
Get Better Detroit ShoreTel Support

How do I get onto the latest version of Mitel?

Your business communications software upgrade is included in our Detroit Mitel support offerings at no charge. Contact your sales rep who can engage our expert engineers with any questions or clientservices@packetfusion.com

When do I have to upgrade?

For ShoreTel and Mitel support in Detroit, we would recommend that you upgrade soon to take advantage of the expanded tools. You don’t even need to go to the cloud to take advantage of all the next level unified communications features. Since Mitel committed to supporting ShoreTel 14.2 software, Enterprise Contact Center, and Mobility 8 only through December 2019, if you haven’t upgraded yet – the time is now!

Let us assist your Detroit-based business with planning a real migration path to Mitel’s platform, which offers onsite and cloud options including 40 advanced apps, CRM integration, collaboration tools, mobility, and more. There’s no need to discard your existing investment in your ShoreTel solution to move to the cloud. When you think of top-level support for your communication tools, think of Packet Fusion first.

GET DETROIT SHORETEL CONNECT HELP

IT’S NOT ENOUGH TO SAY YOU PROVIDE THE BEST SHORETEL SUPPORT, YOU HAVE TO PROVE IT.

The Packet Fusion engineers who provide support for our Detroit customers with ShoreTel and Mitel systems are all Tier II certified with ShoreTel. They know our industry and work only on ShoreTel Mitel support. Plus, our state-of-the-art NOC helps ensure top-notch service for our clients. Other Packet Fusion benefits:

  • 20+ certified, dedicated ShoreTel/Mitel experts on staff
  • Proactive real-time monitoring for both your voice and data network
  • Automatic configuration backups
  • Help desk resources at whatever times you need us, 24 x 7 x 365
  • Onsite assistance and technical resources throughout the world
  • Stocked emergency replacements parts delivered in person
  • Contact Center division to design and support advanced environments
  • LAN/WAN expertise with CCNA, CCNP, and CCIE certifications.
  • 98.5% customer satisfaction rating that can’t be beat

GET BETTER DETROIT SHORETEL SUPPORT

We are here with full customer support, and 24/7/365 urgent technical business support services for all of your on-premises and cloud-based communications.

Looking for a Detroit Mitel ShoreTel Reseller?

Call Packet Fusion first. We don’t just provide Mitel ShoreTel support in the Detroit area, we are also one of the top Mitel ShoreTel resellers in the nation. Packet Fusion is partnering with the major business phone manufacturers:

  • Mitel/ShoreTel
  • 8×8
  • Ring Central
  • Zoom

… and more to make the delivery of new systems and support with parts and end-to-end communications solutions for our clients as easy as possible.

Mitel ShoreTel Support – We Have You Covered

Nationwide Support

Packet Fusion also offers assistance and technical and customer service to our clients across the nation. If you have additional offices within the United States, there is a good chance we are there, too. With expertise to solve communications system problems for both Mitel ShoreTel systems and Genesys systems, let us be your go-to support provider, too. Need a hand with choosing a new system? We have you covered. Need tech support? We can do that. Or want to start with a full communications systems analysis to deliver the top call center or business services for your clients? We are here as your full service support solution. Just get in touch by phone or by using our contact page and we can set up a call just about any day at your earliest convenience to review your needs.

Why partner with Packet Fusion for your ShoreTel Mitel Support?

  • 24/7 support gives you a guaranteed response
  • Complete nationwide coverage gives you faster response
  • 20+ years of experience give you confidence that we can help solve your issues

GET SHORETEL SUPPORT

More Detroit Business Resources

More Detroit Business Resources

Detroit, Michigan is experiencing growth in recent years, with a marked trend of companies moving from satellite suburbs around Metropolitan Detroit into the downtown core. As a result, a number of the city’s downtown employers are relatively new. Several major corporations are based in the city, including three Fortune 500 companies. The most heavily represented sectors are manufacturing (particularly automotive), finance, technology, and health care. The city of Detroit and other public–private partnerships have been trying to build on the region’s growth by helping to build and rehabilitate residential high-rises in the downtown, creating a zone with business tax incentives and recreational space. Detroit is a great place to do business.

To find business and industry resources to help your company grow to the next level in Detroit, check out your local business chamber. The Detroit Regional Chamber of Commerce has served the Detroit business community for over 100 years. The Detroit Regional Chamber is one of the oldest, largest, and most respected chambers of commerce in the country. As the voice for business in the 11-county Southeast Michigan region, the Chamber’s mission is carried out through creating a business-friendly climate and value for members, leading a robust economic development strategy, The Detroit Regional Chamber helps members to build stronger businesses, connect with prospective clients and resources, reduce their costs of doing business, and be a part of a community of influencers. The Detroit Area Chamber shares exceptional opportunities as part of the services that they offer. Reach them by phone at 313.964.4000.

Another possible source of business resources for Detroit-based businesses  is through the City of Detroit website, which shares a list of resources and tools available to those who want to start and grow companies in the Detroit area. Check out the website, which serves as a gateway to business assistance and resources in Detroit, MI.