Philadelphia ShoreTel/Mitel and Genesys Support Experts

ShoreTel Support for Philadelphia businesses and Genesys phone support for call center communications excellence

LOOKING FOR SHORETEL OR GENESYS SUPPORT FOR PHILADELPHIA PA?

ShoreTel support is one of those things that we often don’t think about until we need it.

ShoreTel support is one of those things that we don’t think about until a service issue occurs. Then you get a “phones are down” email from your sales team when they are unable to call their prospects. Or you hear from your contact center manager who is looking at a room full of customer communication team experts whose phones aren’t ringing.

Those are the times when you deserve a ShoreTel technical support team of engineers who you can reach at any time – and who can troubleshoot your ShoreTel system or service problem, getting your phones back up quickly. It is crucial to keeping your enterprise or call center operations running.

You will be glad when you have a Philadelphia ShoreTel technical support partner in Packet Fusion.

Are you ready for the next level of ShoreTel support? Reach out to us today with any customer assistance problems, too.

Or if Genesys systems are what you depend on to run your call center, then our engineers are also here to help. We have the Genesys cloud and Genesys contact center expertise to help your team keep talking and your customers happy. Call or contact us for industry-leading Genesys assistance in Philadelphia.

Philadelphia Pennsylvania

Better Philadelphia ShoreTel Support or Genesys Call Center Help is a Form Away:

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Why Packet Fusion as Your Philadelphia ShoreTel Support Provider?

Packet Fusion is your Philadelphia ShoreTel technical and business communication support provider that you can work with to:

  • Install your Mitel/ShoreTel phone system
  • Monitor your phone system to keep it running properly
  • Install software patches and system updates to keep your system current
  • Be there and ready for technical help when your phone system goes down

If your Philadelphia-based business needs support, you should have a ShoreTel support provider with a Philadelphia team dedicated to getting and keeping your ShoreTel communications solution up and running any time you require us. That is where Packet Fusion comes in. We provide support for your customer, technical, cloud, network, and communications service needs. Your time is too valuable to worry if your technology is working properly. Our certified engineers can analyze your Philadelphia ShoreTel system and make sure you have everything working in top form.

Advanced Support for Genesys Phone Systems

Providing customer support and business services in Philadelphia for ShoreTel is only part of our customer service story. Packet Fusion also specializes in Genesys phone systems and Genesys contact centers. We help with Genesys cloud capabilities for the enterprise and to find the top Genesys software solutions for our clients. Our Genesys industry experts and support team engineers are also here for our Philadelphia business customers. We are pleased to offer a variety of communications solutions from all major solution providers.

Get Philadelphia ShoreTel Connect Help

Plan your migration path to Mitel’s platform

From ShoreTel to Mitel MiVoice Connect

Mitel recently purchased ShoreTel and introduced a different naming convention. ShoreTel Connect is now called Mitel MiVoice Connect.

What is this awesome new platform? Connect is the newest version of Mitel’s unified communications client, providing a more modern look and feel to the desktop client. It includes functionality such as:

  • Presence
  • SoftPhone
  • Instant Messaging
  • Video Conferencing
Get Better Philadelphia ShoreTel Support

How do I get onto the latest version of Mitel?

Your business communications software upgrade is included in our Philadelphia Mitel support offerings at no charge. Contact your sales rep who can engage our expert engineers with any questions or clientservices@packetfusion.com

When do I have to upgrade?

For ShoreTel and Mitel support in Philadelphia, we would recommend that you upgrade soon to take advantage of the expanded tools. You don’t even need to go to the cloud to take advantage of all the next level unified communications features. Since Mitel committed to supporting ShoreTel 14.2 software, Enterprise Contact Center, and Mobility 8 only through December 2019, if you haven’t upgraded yet – the time is now!

Let us assist your Philadelphia-based business with planning a real migration path to Mitel’s platform, which offers onsite and cloud options including 40 advanced apps, CRM integration, collaboration tools, mobility, and more. There’s no need to discard your existing investment in your ShoreTel solution to move to the cloud. When you think of top-level support for your communication tools, think of Packet Fusion first.

GET PHILADELPHIA SHORETEL CONNECT HELP

IT’S NOT ENOUGH TO SAY YOU PROVIDE THE BEST SHORETEL SUPPORT, YOU HAVE TO PROVE IT.

The Packet Fusion engineers who provide support for our Philadelphia customers with ShoreTel and Mitel systems are all Tier II certified with ShoreTel. They know our industry and work only on ShoreTel Mitel support. Plus, our state-of-the-art NOC helps ensure top-notch service for our clients. Other Packet Fusion benefits:

  • 20+ certified, dedicated ShoreTel/Mitel experts on staff
  • Proactive real-time monitoring for both your voice and data network
  • Automatic configuration backups
  • Help desk resources at whatever times you need us, 24 x 7 x 365
  • Onsite assistance and technical resources throughout the world
  • Stocked emergency replacements parts delivered in person
  • Contact Center division to design and support advanced environments
  • LAN/WAN expertise with CCNA, CCNP, and CCIE certifications.
  • 98.5% customer satisfaction rating that can’t be beat

GET BETTER PHILADELPHIA SHORETEL SUPPORT

We are here with full customer support, and 24/7/365 urgent technical business support services for all of your on-premises and cloud-based communications.

Looking for a Philadelphia Mitel ShoreTel Reseller?

Call Packet Fusion first. We don’t just provide Mitel ShoreTel support in the Philadelphia area, we are also one of the top Mitel ShoreTel resellers in the nation. Packet Fusion is partnering with the major business phone manufacturers:

  • Mitel/ShoreTel
  • 8×8
  • Ring Central
  • Zoom

… and more to make the delivery of new systems and support with parts and end-to-end communications solutions for our clients as easy as possible.

Mitel ShoreTel Support – We Have You Covered

Nationwide Support

Packet Fusion also offers assistance and technical and customer service to our clients across the nation. If you have additional offices within the United States, there is a good chance we are there, too. With expertise to solve communications system problems for both Mitel ShoreTel systems and Genesys systems, let us be your go-to support provider, too. Need a hand with choosing a new system? We have you covered. Need tech support? We can do that. Or want to start with a full communications systems analysis to deliver the top call center or business services for your clients? We are here as your full service support solution. Just get in touch by phone or by using our contact page and we can set up a call just about any day at your earliest convenience to review your needs.

Why partner with Packet Fusion for your ShoreTel Mitel Support?

  • 24/7 support gives you a guaranteed response
  • Complete nationwide coverage gives you faster response
  • 20+ years of experience give you confidence that we can help solve your issues

GET SHORETEL SUPPORT

More Philadelphia PA Business Resources

More Philadelphia Business Resources

Philadelphia, Pennsylvania’s top industries include finance, healthcare, biotech, IT, trade and transportation, manufacturing, oil refining, food processing, and tourism. As the eighth largest US metro economy, Philadelphia is leader in many ways. Five Fortune 1000 companies are headquartered within Philadelphia. With continued job growth happening across the region, Philadelphia is a good place to do business.

The Chamber of Commerce for Greater Philadelphia is the largest business organization in the area, bringing together area businesses and civic leaders to promote growth and create opportunity in the region. Offering programs and events, advocacy, and opportunities to develop leadership, the Chamber advocates for regional business-friendly public and development policies and opportunities. Driving toward economic prosperity for the entire region, the Chamber of Commerce for Greater Philadelphia supports its members with resources for business. Reach the Chamber by phone at 215-545-1234.

Three other business organizations offer resources for employers and employees in Philadelphia include:

The City of Philadelphia website has a business section that offers a “one-stop shop for resources to plan, launch, and manage your business.” Another local business resource site is offered by PIDC, the non-profit founded by the City of Philadelphia and the Greater Philadelphia Chamber of Commerce in 1958. As an economic development, private-public business partnership organization for the Philadelphia business community, the organization’s mission is to foster investment in order to further job growth and revitalization of the city. Key initiatives include development of the former shipyard/Navy Yard, investing in entrepreneurship, a regional center Initiative, and manufacturing in Philadelphia. It also offers financing, development-ready real estate, and other resources to help local companies grow.