ShoreTel Then and Now

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ShoreTel is Now Mitel Networks

In 2017, Mitel officially acquired ShoreTel. As the top ShoreTel distributor, Packet Fusion is here to help your organization with support for your legacy ShoreTel system products and for all things cloud.

Mitel ShoreTel support is just a call or form fill away!

Looking for support for ShoreTel products that have been replaced or discontinued? We can help with new products or with service for existing systems. Call or contact us.

Repair or Replace Your ShoreTel Connect Business Phone Systems

We hope that you are experiencing excellence offered by ShoreTel phone systems. However, if you need to replace your system and already started a repair ticket with us at Packet Fusion, you can check on the status of your order by contacting us. You are also welcome to (email) contact us for support or replacement assistance for your ShoreTel products.

Brief History of ShoreTel Unified Communications

What is ShoreTel?

A large and popular provider of on-premises, cloud, hybrid unified communications, and telephony in its day, ShoreTel became the business phone system brand of choice in the late 1990’s through the initial decades of the 21st century.

What Happened to ShoreTel?

You may know that ShoreTel began as the organization Shoreline Teleworks, founded by Edwin J. Basart and Mike Harrigan, who also co-founded Network Computing Devices. The company initially shipped products in 1998.

ShoreTel – Going Public

The company name changed to ShoreTel in 2004, and in 2007 ShoreTel became a public company. It offered updated and expanded product lines that supported different approaches to client work requirements, like Connect for cloud, onsite, and hybrid.

ShoreTel – The Way of Growth by Acquisitions

The company grew extensively through the acquisitions of Agito Networks (2010) and M5 Networks (2012). In 2013, Don Joos was named president and chief executive. ShoreTel acquired Corvisa (2016) and continued to grow its services and locations.

Who Bought ShoreTel?

In the end, Mitel Networks bought ShoreTel in 2017, maintaining many ShoreTel phone system products through 2020. However instead of ShoreTel, products generally have Mitel names.

Internet Protocol (IP) Based Phones

ShoreTel became known globally for internet protocol (IP)-based phone systems (Connect). Designed to provide direct simplicity of use and management, ShoreTel Connect grew to include significant collaboration offerings for onsite and remote workers. ShoreTel Connect business and contact center phones hosted onsite or in the cloud, became synonymous with IP phone quality, security, and industry leadership.

A Simple, Effective Business Phone System

“Brilliantly simple” describes the ShoreTel client solutions that empower an always-on workforce, working in the office or remote. ShoreTel led the way most flexible communications solutions, available for one location or many. You can see why Packet Fusion became the top ShoreTel distributor and is now your top support provider. For ShoreTel Mitel phone users, either cloud or on-premises, we want provide you with the best supportive work options.

Packet Fusion Support for Worry-Free Business Communications

Packet Fusion Support enables end user customers with worry-free business communications systems for offices, remote teams, and contact centers. Looking for the best? Search no further. ShoreTel’s telephony and solutions for business phones, applications, and collaboration – were and are a perfect fit. For more information see ShoreTel Support.

Mitel ShoreTel Business Services

Mitel has changed and sometimes discontinued its former ShoreTel phone models. Often the changes and updates have been positive, and sometimes a solution may prove to be heading in a direction that a former ShoreTel Mitel owner or user is not excited about.

Mitel ShoreTel Partner Support from Packet Fusion

Now in 2020, Packet Fusion sells new systems and supports ShoreTel Mitel Connect systems. One product – ShoreTel Connect Onsite – is now MiVoice Connect. It offers ease-of-use for team unified communications and better performance for your business or contact center. Your users can view their contacts by first name, last name, or in groupings that will help them quickly identify how to manage their calls.

Total Cost of Ownership – How Low Can You Go?

Packet Fusion is a top ShoreTel Mitel system distributor and supports ShoreTel Mitel users. Your ShoreTel system comes from a company famous for phones, efficiency, security, and the best in customer service. It is also famous for saving money for clients.

Administrator Experience – Fewer IT Resources Required

Administration and use are made easy for nearly every user every day. The ShoreTel platform and easy-to-access productivity tools help partner customer companies to decrease their need for dedicated IT resources and has provided cost savings for most companies.

ShoreTel Support
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workforce collaboration on cloud mobility

Research Proves it: ShoreTel is a Winner

Past research on all major unified communications system brands found that on-site systems provided by ShoreTel had, among all solution platform vendors in their study:

– the lowest first year costs

– the lowest overall costs

Lower costs also influence user and owner experience. Capital expenditures and investments in upgrades and service for your ShoreTel Mitel Connect products will continue to deliver reliability into the future, and keep your account team happy.


Support for ShoreTel Phones

Contact Us for Mitel ShoreTel Assistance

Contact us for customer support or call us for always-available assistance 27/7/365 for any of your Mitel ShoreTel (rights reserved) systems. Looking for support in 2020 and into 2021? We are here to lend a hand. Visit our support portal to learn more.