Growing your business in today’s world means leveraging a plethora of technology tools.
Many times, you have a number of choices that make it difficult to select and implement the best option for your company. That’s where Packet Fusion’s expertise in VoIP solutions comes in. Our experience in telephony and collaboration gives you the benefit of on-demand experts. Let us find the technology that will accomplish your goals and give you the infrastructure and support to run it smoothly. Explore the wide range of IT services we offer.
Unified Communications and Collaboration
Unified communications and collaboration (UCC) happens when powerful technology brings all communication into one pane of glass. The results are improved simplicity, cohesiveness, and efficiency for your team. Whether you need an on-premise, cloud-based, or hybrid model for unified communications or desktop sharing for collaboration, Packet Fusion connects you with solutions that provide UCC for your unique business.
Cloud and UCaaS Expertise
Cloud technologies, or unified communications as a service (UCaaS), allow your business to realize a number of tangible and intangible benefits. Hosted communications keep your software updated, provide mobility features, and ensure redundancy for your communication systems. Let Packet Fusion help you evaluate whether a cloud-based solution is a good fit for your business.
Networking and Infrastructure
Networking services ensure your company doesn’t invest in unnecessary applications for problems that are solved by a better infrastructure. When you undergird your telephony solutions with the right network, your UCC technology performs better. Whether your company needs improved routing or you’re considering a transition to SD-WAN, Packet Fusion will help you select and implement the solutions that are best for your business.
With the right carrier, you can help your business become more cost-effective while gaining better connectivity. Instead of conducting time-consuming research on service providers on your own—and planning for a complicated transition—let us help you with carrier solutions. Starting with your business goals, we’ll identify a carrier that keeps your business up to date and running smoothly.
Managed Services and IT Support
Becoming more strategic is easier with managed services. With IT support, you can fill in the gaps for your IT team, manage routine maintenance, and more. You can choose from four levels of support that range from gaining assistance with yearly upgrades to completely outsourcing the ownership/management of your UC systems and network. Hand over your tasks to the experts at Packet Fusion.
Contact Center Services
Helping your call center achieve important metrics involves more than telephony solutions. That’s why it’s important to partner with experts whose knowledge of technology is strengthened by a deep understanding of your contact center’s needs. Address crucial KPIs with unified communications expertise, metric analysis, and call center training so you have a solid foundation to meet your goals.
Need Help Navigating a Sea of Telephony Solutions?
Find the expertise and support you need for UCC platforms, cloud-based solutions, networking, and more.