The 5 Most Important Metrics Every Call Center Should Be Tracking

What can abandon rate tell you about your call center’s staffing levels? Well, quite a lot in fact. Your phone system is brimming with powerful analytics about your call center’s performance—insights that can be directly translated into data-driven decisions that impact the bottom line. These detailed analytics remain primarily untapped by contact center managers. While [...]

By |2019-11-03T08:42:41-08:00April 1st, 2019|Contact Centers|Comments Off on The 5 Most Important Metrics Every Call Center Should Be Tracking

Packet Fusion Expands Support Services

NEWS FOR IMMEDIATE RELEASE Packet Fusion Expands Support Services with a Focus on 24/7 Availability for Critical Issues Pleasanton, CA, February 5, 2019—PACKET FUSION, a unified communications, and collaboration solutions provider, announced today the expansion of its support services with extended hours from 7 a.m. to 5 p.m. PST and 24/7 availability for critical and [...]

By |2019-11-01T13:46:08-08:00February 12th, 2019|News|Comments Off on Packet Fusion Expands Support Services