Telephony Wiki

IP telephony (Internet Protocol telephony) is a general term for the technology tools that use the Internet Protocol’s connections to exchange voice, fax, and calls. Using the internet instead of a traditional switch board, these calls travel as data on shared lines to deliver the voice, fax, or video.

Buzz Words to Know

Growing your business in today’s world means leveraging technology tools and knowing the current language of these tools. We understand that it can be difficult to stay on top of everything so here is a glossary of Buzz Terms that will be relevant for you.

White Papers

Here are a few white papers that offer a solid introduction to IP telephony concepts to UCC technology platforms. These white papers serve both as a management overview and an essential reference for your team to get up to speed with the technology of today.

The Business Impact of Customer Service Pain Points

The Business Guide to Cloud Communications

How to Determine TCO for IP Telephone Systems

Continued Training

Becoming more strategic is easier when your team is properly trained. See a few times of our online trainings.

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