Consumers are overwhelmed with the need to manage passwords for each business interaction on their mobile devices. Visual interactive voice response (IVR) is an on-demand app that enables someone to seamlessly connect to self-service options via an SMS link instead of to a contact center agent for support.
The Genesys Cloud CX™ platform, combined with the power of the Zappix Visual IVR solution, makes the entire customer experience fluid and seamless. Customers can interact with the Visual IVR solution while waiting for an agent. Or, they can bypass agent interaction and use only the Visual IVR. Give customers the ability to interact on their channel of choice while engaging with and transitioning them between channels. Learn more about the Visual IVR solution on the Genesys blog and listen to related success stories on the Genesys podcast