Unified Communications & Collaboration (UCC)
Watch technology create one system and one team.
What Is Unified Communications and Collaboration?
Unified communications and collaboration (UCC) simply means helping your team function as a unit and bringing all communication—internally and externally—into one pane of glass. Implementing UCC in your company can encompass everything from video conferencing to desktop sharing to implementing a complete cloud-based telecommunications system.
Packet Fusion recognizes that UCC looks different for each company, so we take a customized approach with our services. As we work with you to better understand your business, we’ll find the right tools to bring unified communications and collaboration to your company.
The Best Unified Communications Solution for Your Company
Unified communications (UC) is about meshing your separate worksites, applications, and communication tools so your business operations are efficient and seamless. In practical terms, this is an employee using an application to answer a call from his cell phone while another uses the same application to answer a call from her desktop. UC also ensures that when customers contact your business, the employee responding from a satellite office has the same communication tools as an employee located at company headquarters.
3 Ways to Consume Unified Communications
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Fostering Team Collaboration
Collaboration improves productivity for your employees, whether they’re located in the same office or across the country. From implementing desktop sharing to expediting conference calls to instant messaging to close communication gaps, Packet Fusion can help your company install a single tool that allows everyone to work more efficiently and collaboratively, across time zones, even across oceans.
Instant messaging (IM) provides quick and instant communication between your team. Even when your workers are countries apart, this collaborative technology instantly connects them in real time, securely, allowing them to communicate using almost any device. IM can eliminate unnecessary emails, phone calls, and office visits and puts the power of connectivity into the hands of your team.
People do business with people, and nothing bridges the distance gap like video. Use video conferencing to expand the reach of your team meetings. Digital imaging can help collaboration on important projects and allow your team to meet new clients face-to-face or deliver company-wide presentations.
Desktop sharing helps your employees look at the same document, file, or other communication in real time, giving you a handy tool for formal and informal business meetings. Enable employees to instantaneously view information and discuss it, lessening the need for follow-up communication. You’ll also decrease the gap between send and receive as desktop sharing encourages consuming shared data immediately and making real-time updates to any document.
Ever wonder if a colleague is available? Presence tools allow you to quickly see who is available, at a glance. This is especially powerful for managers with team members scattered across the country or for direct reports in branch offices. Presence promotes efficiency by quickly viewing who is available—you’ll decrease unnecessary communication and avoid interrupting workflow.