By transferring our thousands of hours of telephony experience to our customers, we are creating a community dedicated to innovation and collaboration.

As an industry leader, Packet Fusion is dedicated to sharing our knowledge and experience. We believe through better business communication that innovation in born. Our webinars cover everything from systems training to contact center best practices to the future of networking. Our goal is to help our customers create dynamic business growth through education and leadership. Event seating is limited.

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October 24: Virtual Hold - Giving Customers Options

At 11am PDT discover how the simple idea of virtual hold can improve the customer experience.  With 15% of customers abandoning a call if they are made to wait more than 40 seconds, can you afford not to attend?

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Webinar on Demand: ShoreTel Connect with Packet Fusion

Packet Fusion’s CEO Matt Pingatore will take a deep dive into the ShoreTel Connect product. Discover how unified communications & collaboration with ShoreTel Connect will make your business agile, flexible, and scalable.

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Webinar on Demand: ShoreTel Enterprise Contact Center Scripting Training

At 10am PDT, Packet Fusion is hosting a training session for ShoreTel Enterprise Contact Center (ECC) customers.  Our ShoreTel ECC specialist William Holmes will review how to create announcements and menus during this hour long online training seminar.

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Want to stay informed on all upcoming webinars?

We have ongoing education through a set of three online seminars. Each series has monthly webinars. All webinars are also available via recording after the session. If you sign up for the webinar but miss the session, we will send the recording to you. Our webinars are designed to help our customers get the information they need quickly and at their convenience.

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