What do Apple, Starbucks and Packet Fusion have in common?
We’re all dedicated to providing world-class customer satisfaction, and we’re excited to announce that we recently earned an 83 on the Net Promoter Score® out of a possible 100.
Our NPS score is much higher than the industry average, and even higher than Apple and Starbucks which rank 77 and 63, respectively.
The Net Promoter Score (NPS) is a global standard for measuring customer satisfaction and predicting loyalty, and it is determined through customer surveys. We started using the NPS to measure satisfaction in June of 2019.
We’re proud of our NPS ranking, but we’re especially pleased that it reflects the opinions of so many satisfied customers.
Here’s what just a few of these customers had to say in the recent NPS Survey.
I had the absolute best service from Packet Fusion and their staff!
Greg Grisafe, Blacoh Fluid Control
Skilled and dedicated support engineers and project managers.
Patricia Gregory, Kubota Tractors
Everything went smoothly. Received replacement phone in a timely manner, programmed it and shipped. Thanks again!
Brandon Russel, City of El Cajon
All went smooth and the team was very professional. Does not get any better than this. Thank you!
Matt Spangler, Gemological Institute of America
Diligent and professional as always!
Angela Sapere, Landmark Worldwide LLC
Great service and support!
Donald Hendrickson, TLCD Architecture
As CEO of Packet Fusion, Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.