Before beginning any project, we focus on thoroughly understanding your business objectives. From evaluating your current methods of corporate and customer communications to your firewall security, we’ll gather information that’s critical to your success. Our in-depth site survey allows us to recommend the services and solutions that match the needs of your business.
Once we’ve identified your needs, we’ll kick off your project by collaborating with you to architect a strategic plan. From UC solutions and managed services to contact center analysis and training, we’ll work together to build a solution that meets your goals.
With a strategy in place, we’ll begin the process of implementation. We constantly evaluate to ensure each step goes as planned. Most important, we won’t let little details distract us from the ultimate goal: better communication powered by the right technology and support.
Communication tools alone will not make a company successful. During the installation process, we provide initial training as well as options for ongoing training. Whether we show your team how to use new telephony technology or help your contact center manager create best practices, we provide support for everyone.
Once we’ve completed each incremental goal, it’s time to ensure your strategy is working to empower your business. Our on-site review critically evaluates the success of your solutions, contact center training, and more. If any adjustments are needed, you can rely on Packet Fusion to ensure you meet your goals.
Successful communication relies on everything from design and infrastructure to UC platforms and SIP trunking. When technology becomes overwhelming, you can rely on Packet Fusion. We have more than 21 certified engineers devoting over 3,300 project hours per month to UC and contact centers, and our team has worked across industries on a wide range of tasks. Simplify your communication with our services.
Ready to Learn More?
Webinar: Call Recording & Customer Confidence
June 20th at 11am PDT, Packet Fusion will partner with Telstrat to walk through PCI compliance for call recording. In the hour-long discussion, we will offer some best practices for call recordings and answer the question "Is your contact center putting customers at risk credit card fraud?"
Blog: PCI Compliance in the Age of the Recorded Call
Balancing good service with customer confidence is not easy. What policies and procedures have you already in place for handling sensitive customer financial information? Specifically - for call recording - is it comprehensive enough?
Unified Communications and Collaboration
Leverage technology to experience the freedom and simplicity of bringing all communication into one pane of glass.
Cloud / UCAAS
Gain reliability, scalability, and more when you transfer your company’s communications and technology into the cloud.
Networking and Infrastructure
Improve the performance of your applications with an optimized network providing SD-WAN connectivity, firewall security, and more.
Take advantage of switching to a cost-effective service provider—without spending hours researching and managing the transition.