1

Site Survey

Before beginning any project, we focus on thoroughly understanding your business objectives. From evaluating your current methods of corporate and customer communications to your firewall security, we’ll gather information that’s critical to your success. Our in-depth site survey allows us to recommend the services and solutions that match the needs of your business.

2

Project Kickoff

Once we’ve identified your needs, we’ll kick off your project by collaborating with you to architect a strategic plan. From UC solutions and managed services to contact center analysis and training, we’ll work together to build a solution that meets your goals.

3

Implementation

With a strategy in place, we’ll begin the process of implementation. We constantly evaluate to ensure each step goes as planned. Most important, we won’t let little details distract us from the ultimate goal: better communication powered by the right technology and support.

4

Training

Communication tools alone will not make a company successful. During the installation process, we provide initial training as well as options for ongoing training. Whether we show your team how to use new telephony technology or help your contact center manager create best practices, we provide support for everyone.

5

On-site Review

Once we’ve completed each incremental goal, it’s time to ensure your strategy is working to empower your business. Our on-site review critically evaluates the success of your solutions, contact center training, and more. If any adjustments are needed, you can rely on Packet Fusion to ensure you meet your goals.

Our Approach

Successful communication relies on everything from design and infrastructure to UC platforms and SIP trunking. When technology becomes overwhelming, you can rely on Packet Fusion. We have more than 21 certified engineers devoting over 3,300 project hours per month to UC and contact centers, and our team has worked across industries on a wide range of tasks. Simplify your communication with our services.

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Webinar: Improve the Customer Experience with Virtual Hold

October 24 at 11am PDT discover how the simple idea of virtual hold can improve the customer experience. With 15% of customers abandoning a call if they are made to wait more than 40 seconds, can you afford not to attend?

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Can You Improve Customer Satisfaction with Virtual Hold?

Is call back right for every call center? Probably not. The real question is – is it right for your call center? Read our blog and take some time to critically think about turning on this simple feature -- it could mean the difference between a great customer experience and a bad online review.

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“If someone told me they were considering working with Packet Fusion, I’d tell them not to give it a second thought. The level of care, professionalism, and their depth of knowledge is phenomenal. They did not treat this project as just a cookie cutter approach...they really wanted us to succeed. And they achieved that goal.”
Jarrod Bell, CIO SF Opera

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