Extend the Life of Your ShoreTel Investment with Support from Packet Fusion
Do you know that ShoreTel Connect is the backbone of Mitel’s product roadmap? Cloud-based advanced applications and mobility tools are within easy reach by upgrading from 14.2 to Connect.
With Packet Fusion as your support provider, you can expect an expert-guided transition, future enhancement, pro-active24x7 monitoring of your voice & data network, 20+ certified engineers with LAN/WAN expertise with CCNA, CCNP, and CCIE certifications, and more.
Unified Communications and Collaboration
Leverage technology to experience the freedom and simplicity of bringing all communication into one pane of glass.
Cloud / UCAAS
Gain reliability, scalability, and more when you transfer your company’s communications and technology into the cloud.
Networking and Infrastructure
Improve the performance of your applications with an optimized network providing SD-WAN connectivity, firewall security, and more.
Take advantage of switching to a cost-effective service provider—without spending hours researching and managing the transition.
Experience freedom when our experts manage everything from routine maintenance to your company’s telephony technology and infrastructure.
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VIRTUAL HOLD IMPROVES CUSTOMER EXPERIENCE
Discover how the simple idea of virtual hold can improve the customer experience. With 15% of customers abandoning a call if they are made to wait more than 40 seconds, can you afford not to attend?
BUSINESS INTELLIGENCE TO IMPROVE AGENT PERFORMANCE
Learn how to gamify and motivate Contact Center Agents to improve results and drive up customer satisfaction ratings through fun, and insightful metrics you might never have thought of using before.
Before beginning any project, we focus on thoroughly understanding your business objectives. From evaluating your current methods of corporate and customer communications to your firewall security, we’ll gather information that’s critical to your success. Our in-depth site survey allows us to recommend the services and solutions that match the needs of your business.
Once we’ve identified your needs, we’ll kick off your project by collaborating with you to architect a strategic plan. From UC solutions and managed services to contact center analysis and training, we’ll work together to build a solution that meets your goals.
With a strategy in place, we’ll begin the process of implementation. We constantly evaluate to ensure each step goes as planned. Most important, we won’t let little details distract us from the ultimate goal: better communication powered by the right technology and support.
Communication tools alone will not make a company successful. During the installation process, we provide initial training as well as options for ongoing training. Whether we show your team how to use new telephony technology or help your contact center manager create best practices, we provide support for everyone.
Once we’ve completed each incremental goal, it’s time to ensure your strategy is working to empower your business. Our on-site review critically evaluates the success of your solutions, contact center training, and more. If any adjustments are needed, you can rely on Packet Fusion to ensure you meet your goals.
Jarrod Bell, CIO SF Opera