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BUSINESS PHONE SYSTEMS

CONTACT CENTER

Extend the Life of Your ShoreTel Investment with Support from Packet Fusion


Do you know that ShoreTel Connect is the backbone of Mitel’s product roadmap? Cloud-based advanced applications and mobility tools are within easy reach by upgrading from 14.2 to Connect.

With Packet Fusion as your support provider, you can expect an expert-guided transition, future enhancement, pro-active24x7 monitoring of your voice & data network, 20+ certified engineers with LAN/WAN expertise with CCNA, CCNP, and CCIE certifications, and more.

Get better ShoreTel Support

PACKET FUSION SOLUTIONS

Business Phone Systems

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Contact Center Solutions

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Networking & Infrastructure

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Cloud Performance Tools

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With a younger workforce who want to “rent” everything from transportation to communication, the Rental Economy holds big challenges or opportunities for today’s businesses depending on how they choose to embrace it.

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BUSINESS INTELLIGENCE TO IMPROVE AGENT PERFORMANCE

Learn how to gamify and motivate Contact Center Agents to improve results and drive up customer satisfaction ratings through fun, and insightful metrics you might never have thought of using before.

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A TRUSTED PARTNER

Work with a partner who has earned their rating with a proven track record for exceptional client experience.


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WHAT DO OTHER PEOPLE SAY ABOUT US


“If someone told me they were considering working with Packet Fusion, I’d tell them not to give it a second thought. The level of care, professionalism, and their depth of knowledge is phenomenal. They did not treat this project as just a cookie cutter approach…they really wanted us to succeed. And they achieved that goal.”

Jarrod Bell, CIO SF Opera