Your technical issues are in great hands.
Our Support Engineers are available to assist you now.
Regular business hours 8:00am-5:00pm Monday – Friday (PST)
On-Call 24/7 for Critical or Urgent issues
Need a login for the Support Portal?
Send an email with “Need Support Portal Credentials” in the subject line to firstname.lastname@example.org.
Our Support Portal provides customers with ability to:
- Submit Support Cases and review your engineer’s notes/findings
- Check the Packet Fusion Self Service / Knowledge Base
- Download system documentation about your specific solution
- Add / Remove authorized support contacts for your Company
- Request a (RMA) Return Merchandise Authorization
- Register for “Lunch & Learn” Sessions