Technical Support2019-05-22T12:20:17-07:00

Your technical issues are in great hands.
Our Support Engineers are available to assist you now.

Regular business hours 8:00am-5:00pm Monday – Friday (PST)
On-Call 24/7 for Critical or Urgent issues

Need a login for the Support Portal?

Send an email with “Need Support Portal Credentials” in the subject line to

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Our Support Portal provides customers with ability to:

  • Submit Support Cases and review your engineer’s notes/findings
  • Check the Packet Fusion Self Service / Knowledge Base
  • Download system documentation about your specific solution
  • Add / Remove authorized support contacts for your Company
  • Request a (RMA) Return Merchandise Authorization
  • Register for “Lunch & Learn” Sessions