READY to Assist You 24/7

Your technical issues are in great hands. Our Support Engineers are available to assist you now.

(925) 701-2020 OR SUPPORT PORTAL

Regular business hours 8:00am-6:00pm Monday – Friday (Pacific Time) On-Call 24/7 for Critical or Urgent issues

Need a login for the Support Portal?

Call (925) 701-2020 or send email with "Need Support Portal Credentials" in the subject line.

Our Support Portal provides customers with ability to:

  • Submit Support Cases and review your engineer's notes/findings
  • Check the Packet Fusion Self Service / Knowledge Base
  • Download system documentation about your specific solution
  • Add / Remove authorized support contacts for your Company
  • Request a (RMA) Return Merchandise Authorization
  • Register for “Lunch & Learn” Sessions