Take your career to the next level. Packet Fusion employs the highest quality people with the goal of providing the best support possible for our diverse consumer base. We are always striving to strengthen and extend our in-house knowledge by hiring bright, creative individuals who share our passion and goals. Our environment is full of spirit and cooperation and we encourage the exchange of information from top to bottom to maximize learning for everyone.
To apply for any of the current positions we have available, please email cover letter & resume to email@example.com with the name of the of the position as the subject.
WE ARE ALWAYS LOOKING FOR TALENT
TECHNICAL ARCHITECT – CONTACT CENTER
The candidate will interact with customers and leading customer design sessions resulting in documented call flow solution. Use a proactive approach to interact directly with customers to implement solution architecture and design. Provide service support by proactively attempting to isolate, reproduce, troubleshoot and resolve customer reported problems using available systems and tools, investigate potential workarounds for verified defects. Manage customer expectations to maintain customer satisfaction. Responds to telephone calls, emails, and requests for technical support. Participate in off-hours and “on-call” rotation. Providing on-site installation and other professional services as needed. May lead and direct the work of others.
Engineer – Upgrades
Provides support to customers for planning and execution of software upgrades and build updates for existing Mitel VoIP customers. Responsibilities may include planning and implementing server migrations associated to upgrades. Additional responsibilities may include single-site, smaller multi-site short-term VoIP projects. Evaluates project scope of work, and assesses resources and equipment requirements to complete scope of work.
Service Desk VoIP Engineer I/II
The candidate must have at least 1-2 years of experience in the field partnered with an understanding of VoIP telephony concepts. Experience in call centers and help desk troubleshooting is preferred. If you have a desire to deliver top notch customer support and you are 100% accountable this is the position for you to consider. This is a great opportunity for someone who is ready to take their strong telephony/ data networking skills to the next level.
The Account Executive position is the most influential member of the sales team. This individual interacts with Packet Fusion’s most important customers as well as establishing relationships with new clientele. You are charged with providing business solutions, Move/Adds/Changes (MACs), Business Analytics and general technology consultation for our customers and potential customers. The ideal candidate will have multiple years of sales experience in telecommunications, networking and general Information Technology (IT) with an emphasis on outside sales. The candidate will also possess the ability to impart their knowledge of the industry and specific product knowledge to our customers.