We will help you find the right tools to unify your communications.
We over-value voice in a time when many telecommunication providers play down the challenges and expertise needed to manage voice on your network. As an intrinsic part of human communication, it’s more important than ever that voice works with technologies such as chat and video. Our expertise lies in evaluating your needs and designing a communication system that integrates seamlessly into your organization.
Webinar: Improve the Customer Experience with Virtual Hold
October 24 at 11am PDT discover how the simple idea of virtual hold can improve the customer experience. With 15% of customers abandoning a call if they are made to wait more than 40 seconds, can you afford not to attend?
Can You Improve Customer Satisfaction with Virtual Hold?
Is call back right for every call center? Probably not. The real question is – is it right for your call center? Read our blog and take some time to critically think about turning on this simple feature -- it could mean the difference between a great customer experience and a bad online review.
Meet the Packet Fusion Team
Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.
Kevin SabonisDirector of Service & Delivery
Kevin ensures our implementation team delivers on our promises, keeps our customers’ upgraded on the latest and solves the everyday challenges that come along with placing your voice on your data network. He promotes quality and excellence in how he serves our customers and leads the team. Outside of PFI, Kevin’s happy place is on the baseball field coaching his son’s little league team.
Sarah AshleyDirector of Human Capital & Corporate Services
Sarah’s mantra is “Bring me a problem and I will find a solution.” She finds top talent every time we are in of need more help. She plans awesome events and designs killer team building exercises. Sarah knows what makes Packet Fusion tick and keeps our business operations running like a well-oiled machine. Outside of PFI, Sarah and her family enjoy the arts and root hard for the San Francisco Giants and San Jose Sharks.
Kasey NelsonDirector, Enterprise Sales
Kasey is a seasoned communications executive with over 20 years of telephony experience. He possesses an extensive understanding of unified communications, collaboration and contact center technology as well as the needs of enterprise. Outside of PFI, his happy place is at the beach in San Clemente with his family.
William HolmesDirector of Engineering & Support
William’s expertise goes far beyond the technology. He understands the evolution of customer service and the unique challenges it poses for contact centers. He offers our clients an analytical approach, utilizing modern KPIs to help yield better customer experiences. Outside of PFI, you might find William on the tennis courts.
Craig TetschlagDirector of Major Accounts
Craig is a seasoned communications executive who’s taken part in the VoIP revolution over the last 20 years. His deep understanding of unified communications and collaboration technology is an asset when it comes to serving customers at the enterprise level. Outside of PFI, his happy place is chillin’ at the family lake house.
Terrin BaileySenior Account Executive
Terrin is an expert at helping clients identify the best UC, collaboration and mobility solutions for their business. She continuously educates herself on what’s happening in telecommunications, voice recognition, networks, LAN/WAN/SAN. Outside of PFI, Terrin enjoys tropical adventures with her family and watching her daughters excel in gymnastics and cheerleading.
Brett BorchersSenior Account Executive
Brett is always present and ready to assist clients. His easygoing demeanor lends itself to handling the complex challenges of designing and installing UCC solutions for our SMB clients. Outside of PFI, Brett enjoys a challenging round of golf and hanging with his son.
Troy CooperSenior Account Executive
Troy is an expert in cloud-based unified communication solutions (aka UCaaS). His understanding of the changing technology landscape helps customers evaluate and identify the best UC, collaboration and mobility solutions for their business. He especially enjoys working with high tech, education and not-for-profit clients. Outside of PFI, Troy is an avid outdoorsman and loves to travel the globe.
Kevin DoohanSenior Account Executive
Kevin is an enterprise level UC expert. He possesses deep knowledge of unified communications, collaboration, mobility and video technology and how it can impact business at the enterprise level. Outside of PFI, Kevin enjoys cheering on his kids in various sports and activities.
Rachelle McCrayAccount Executive
Rachelle combines her unique background in operations and her ability to really listen to client needs to help design communications solutions for businesses in Greater San Diego area. She truly understands how the solutions we sell actually work in the real world. She takes pride in following through with her clients long after the sale. Outside of PFI, Rachelle loves to cheer on her daughter from the sidelines and volunteer on the YMCA Advisory Board to help improve her community.
Paul PeacockSenior Account Executive
Paul understands that every business has a unique environment. He helps clients navigate the path to the best UC solution for their business – whether in the cloud, on-premise or a hybrid approach. Paul is experienced in a broad range of vertical markets including local government, education, financial and legal services, and Fortune 1000. Outside of PFI, he enjoys coaching youth sports and tackling home improvement projects.
Kevin SewellSenior Account Executive
Kevin has spent over 15 years in the telecommunications industry. His sales and engineering experience provides valuable perspective helping customers evaluate unified communication and collaboration solutions. Outside of PFI, Kevin loves to spend time with his family.
Dylan SmithAccount Executive
Dylan brings his best service, honesty, product knowledge and leadership to every client engagement. He’s a problem solver. And likes to find the most cost effective and efficient solution for a client in any industry. Outside of PFI, his happy place is on the floor playing with his baby girl who’s just learning to walk!
John GhyselinckSales Engineer
John’s been with Packet Fusion longer than anyone! We rely on his deep background in UC to help work thru the most technical challenges and design the best communication solutions for our clients. Outside of PFI, his happy place is chillin’ on a tropical island beach with his wife.
Terry TomasiniDirector of Client Services
Terry ensures we deliver on our promise to make our clients’ lives easier. With almost 30 years in technology industry, he has a knack for quickly identifying client needs and devising a plan. He leads with integrity and honesty to ensure our clients are well cared for. Outside of PFI, Terry enjoys fishing, hunting, & tending his Italian garden.
Monique VenturaClient Support Specialist
When a client needs help with moves, adds or changes to their unified communication solution, they call Monique. She’s an excellent client advocate and is known for going above and beyond what’s expected. Outside of PFI, you might meet Monique campaigning to raise money for the South Valley YMCA, a charity that’s near and dear to her heart.
Richard SerranoClient Services Specialist
When a client needs help with moves, adds or changes to their unified communication solution, they call Richard. He’s extraordinarily contentious and cares about the success of every single one of our clients. Outside of PFI, Richard is a master chef in the kitchen.
Rachel TurkusMarketing Lead Development Manager
Rachel applies both her learned and intuitive marketing expertise to help spread the word about Packet Fusion’s expertise in unified communications, collaboration and contact center solutions. She has her finger on the pulse of trends in online marketing, keeping us abreast of how the changes will impact and improve our marketing. Outside of PFI, Rachel’s happy place is the “Happiest Place on Earth” – Disneyland!
Join The Team
Packet Fusion employs the highest quality people with the goal of providing the best support possible for our diverse consumer base. We are always striving to strengthen and extend our in-house knowledge by hiring bright, creative individuals who share our passion and goals.