We will help you find the right tools to unify your communications.

We over-value voice in a time when many telecommunication providers play down the challenges and expertise needed to manage voice on your network. As an intrinsic part of human communication, it’s more important than ever that voice works with technologies such as chat and video. Our expertise lies in evaluating your needs and designing a communication system that integrates seamlessly into your organization.

Webinar: Improve the Customer Experience with Virtual Hold

October 24 at 11am PDT discover how the simple idea of virtual hold can improve the customer experience. With 15% of customers abandoning a call if they are made to wait more than 40 seconds, can you afford not to attend?

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Can You Improve Customer Satisfaction with Virtual Hold?

Is call back right for every call center? Probably not. The real question is – is it right for your call center? Read our blog and take some time to critically think about turning on this simple feature -- it could mean the difference between a great customer experience and a bad online review.

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Meet the Packet Fusion Team

Matt Pingatore


Matt sets the tone and vision for our company and our customers. His 20+ years in telephony gives him a deep understanding of unified communications and collaboration technology. He is an engaging presenter and has a knack for breaking down the often over complicated VoIP technologies into plain and simple English. Outside of PFI, Matt’s happy place is on the golf course or on a bike ride with his daughters.

Todd Peterson


Todd leverages his 30 years of financial and operational expertise to help us continuously improve operations and grow our business. Outside of PFI, he loves to vacation in tropical destinations and tackle home improvement projects.

Sarah Ashley

Director, Administration & Finance

Sarah’s mantra is “Bring me a problem and I will find a solution.” She finds top talent every time we are in of need more help.  She plans awesome events and designs killer team building exercises. Sarah knows what makes Packet Fusion tick and keeps our business operations running like a well-oiled machine.  Outside of PFI, Sarah and her family enjoy the arts and root hard for the San Francisco Giants and San Jose Sharks.

Kasey Nelson

Director, Enterprise Sales

Kasey is a seasoned communications executive with over 20 years of telephony experience.  He possesses an extensive understanding of unified communications, collaboration and contact center technology as well as the needs of enterprise. Outside of PFI, his happy place is at the beach in San Clemente with his family.

William Holmes

Director, Contact Center Solutions

William’s expertise goes far beyond the technology. He understands the evolution of customer service and the unique challenges it poses for contact centers.  He offers our clients an analytical approach, utilizing modern KPIs to help yield better customer experiences.  Outside of PFI, you might find William on the tennis courts.

Craig Tetschlag

Director of Major Accounts

Craig is a seasoned communications executive who’s taken part in the VoIP revolution over the last 20 years. His deep understanding of unified communications and collaboration technology is an asset when it comes to serving customers at the enterprise level. Outside of PFI, his happy place is chillin’ at the family lake house.

Brett Borchers

Senior Account Executive

Brett is always present and ready to assist clients. His easygoing demeanor lends itself to handling the complex challenges of designing and installing UCC solutions for our SMB clients. Outside of PFI, Brett enjoys a challenging round of golf and hanging with his son.

Troy Cooper

Senior Account Executive

Troy is an expert in cloud-based unified communication solutions (aka UCaaS). His understanding of the changing technology landscape helps customers evaluate and identify the best UC, collaboration and mobility solutions for their business. He especially enjoys working with high tech, education and not-for-profit clients. Outside of PFI, Troy is an avid outdoorsman and loves to travel the globe.

Kevin Doohan

Senior Account Executive

Kevin is an enterprise level UC expert. He possesses deep knowledge of unified communications, collaboration, mobility and video technology and how it can impact business at the enterprise level. Outside of PFI, Kevin enjoys cheering on his kids in various sports and activities.

Rachelle McCray

Account Executive

Rachelle combines her unique background in operations and her ability to really listen to client needs to help design communications solutions for businesses in Greater San Diego area. She truly understands how the solutions we sell actually work in the real world. She takes pride in following through with her clients long after the sale. Outside of PFI, Rachelle loves to cheer on her daughter from the sidelines and volunteer on the YMCA Advisory Board to help improve her community.

John Ghyselinck

Sales Engineer

John’s been with Packet Fusion longer than anyone! We rely on his deep background in UC to help work thru the most technical challenges and design the best communication solutions for our clients. Outside of PFI, his happy place is chillin’ on a tropical island beach with his wife.

Terry Tomasini

Director of Client Services

Terry ensures we deliver on our promise to make our clients’ lives easier.  With almost 30 years in technology industry, he has a knack for quickly identifying client needs and devising a plan. He leads with integrity and honesty to ensure our clients are well cared for. Outside of PFI, Terry enjoys fishing, hunting, & tending his Italian garden.

Monique Ventura

Client Support Specialist

When a client needs help with moves, adds or changes to their unified communication solution, they call Monique. She’s an excellent client advocate and is known for going above and beyond what’s expected. Outside of PFI, you might meet Monique campaigning to raise money for the South Valley YMCA, a charity that’s near and dear to her heart.

Richard Serrano

Client Services Specialist

When a client needs help with moves, adds or changes to their unified communication solution, they call Richard. He’s extraordinarily contentious and cares about the success of every single one of our clients. Outside of PFI, Richard is a master chef in the kitchen.

Join The Team

Packet Fusion employs the highest quality people with the goal of providing the best support possible for our diverse consumer base. We are always striving to strengthen and extend our in-house knowledge by hiring bright, creative individuals who share our passion and goals.