The Packet Fusion Team
Human communications matter. People matter. We are not job titles or descriptions but a group of people working towards a common goal. Packet Fusion is the definition of team spirit and cooperation.
We will help you find the right tools to unify your communications.
We over-value voice in a time when many telecommunication providers play down the challenges and expertise needed to manage voice on your network. As an intrinsic part of human communication, it’s more important than ever that voice works with technologies such as chat and video. Our expertise lies in evaluating your needs and designing a communication system that integrates seamlessly into your organization.
Webinar:IMPROVE THE CUSTOMER EXPERIENCE WITH VIRTUAL HOLD
October 24 at 11am PDT discover how the simple idea of virtual hold can improve the customer experience. With 15% of customers abandoning a call if they are made to wait more than 40 seconds, can you afford not to attend?
CAN YOU IMPROVE CUSTOMER SATISFACTION WITH VIRTUAL HOLD?
Is call back right for every call center? Probably not. The real question is – is it right for your call center? Read our blog and take some time to critically think about turning on this simple feature — it could mean the difference between a great customer experience and a bad online review.
Meet the Packet Fusion Team
Join The Team
Packet Fusion employs the highest quality people with the goal of providing the best support possible for our diverse consumer base. We are always striving to strengthen and extend our in-house knowledge by hiring bright, creative individuals who share our passion and goals.