Tool Fatigue – Side Effect of the Modern Office

If you have a work-related pain point, you can likely find all kinds of tools to “fix it” by searching the “symptoms” online. A shiny new tool, released within the last week.  When the average smart phone owner uses 30 apps per month, it is a little wonder that our phones, desktops and browser favorite [...]

By | 2017-04-27T22:56:06+00:00 April 20th, 2017|Unified Communications Collaboration|Comments Off on Tool Fatigue – Side Effect of the Modern Office

Can You Improve Customer Satisfaction with Virtual Hold?

Simply put, people like options.  They want service their way, on their terms.  According to a Forrester survey on customer service, 73% say valuing their time is the most important thing companies can do to provide them with good customer service. And 60% of consumers feel that more than a minute of hold time is just [...]

By | 2017-04-19T14:51:20+00:00 April 13th, 2017|Contact Centers|Comments Off on Can You Improve Customer Satisfaction with Virtual Hold?